Overview

We are working with a leading financial services client seeking a Technical Business Analyst to support an IT Process Standardisation and Governance programme. The role focuses on documenting and uplifting IT operational processes, consolidating best practice, and creating a single golden source of standardised documentation for the organisation.

This role requires 3+ days per week of office attendance in Boston, Massachusetts.

Responsibilities

• Document end-to-end IT operational processes, including change, escalation, and communication matrices.
• Develop detailed process flows using Visio or equivalent tools.
• Capture and consolidate best practices and governance standards into operational documentation.
• Produce high-quality technical writing and reusable templates for project governance.
• Establish and maintain a centralised “golden source” of operational process documentation.
• Partner with IT stakeholders and other business units to validate processes and ensure alignment with standards.

Key Skills & Experience

• Proven background as a Technical Business Analyst or Technical Writer within IT operations.
• Strong capability to map, analyse, and document complex processes.
• Proficiency with Visio (or similar process documentation tools).
• Excellent technical writing and communication skills.
• Experience in operational process uplift, data quality initiatives, or IT governance.
• Ability to work collaboratively in a hybrid Boston-based role requiring 3 days per week in-office in Boston MA.

Vantage Point Global is a fully committed Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of culture, race, gender, religion, sexual orientation, or disability.

Things you need to know

• To apply, you’ll need to provide us with a CV and answer a few initial questions.
• We’d like to make you aware that if you have not heard back from us within three weeks of the date of application, we will not be progressing your application.