Contract: Permanent
Hybrid: Typically, 1-2 days per week on-site to maintain client relationships
Location: North Milton Keynes
Grade/Salary: Grade E1-E2 (£48,872 to £59,733)

SUMMARY

Working with technical colleagues, project managers and client stakeholders to define, capture and articulate changes to software solutions and business analysis support to the introduction of new software solutions.

Responsibilities

• Analyse and understand business problems and design solutions.
• Engage with stakeholders to understand and describe, through wireframes, requirements or other methods, client’s business requirements (considering people, organisation, processes, information, data and technology).
• Analyse data and technical issues to identify opportunities for intervention with technical changes.
• Identify areas for improvement, explore feasible options, analyse the effects of change and define success measures.
• Act as a key liaison between clients and technical teams working with project managers to ensure business problems are thoroughly understood and articulated.
• Gather and document business and functional requirements through interviews, surveys and workshops.
• Identify and articulate user and business needs to enable effective design, development and testing of services and business change.

THE PERSON – ESSENTIAL CRITERIA

• Existing Security Clearance (SC)
• Ability to capture and articulate business needs using a range of tools and methods
• Creative in the use of analysis tools to articulate business problems and processes
• Knowledge of business analysis packages such as Power Bi, Microsoft 365, SharePoint, MS Project
• Experience using Project Management methodologies e.g. PRINCE2, Agile
• Excellent written and verbal communication including the ability to articulate in a confident and professional manner
• Strong and engaging presentation skills
• Excellent attention to detail and documentation
• Strong and engaging facilitation and workshop delivery skills
• As part of a small team show flexibility, agility and a can-do attitude.

THE PERSON – DESIRABLE CRITERIA

• Experience of working with public sector clients
• Experience of requirements capture and tools e.g. Dimensions RM, DOORS
• Experience of systems engineering methods
• Worked with Confluence and Jira tools
• Certification with relevant Project Management methodologies e.g. PRINCE2, Agile
• Supported/Involved with testing of technical systems

CULTURAL FIT CRITERIA

Seeing the Big Picture

• Anticipate economic, social, political, environmental and technological developments to keep activity relevant and targeted.
• Identify implications of Company and political priorities and strategy on own area to ensure plans and activities reflect these.
• Create policies, plans and service provision to meet citizens’ diverse needs based on an up-todate knowledge of needs, issues and relevant good practice.
• Ensures relevant issues relating to their activity/policy area are effectively fed into strategy and big picture considerations.
• Adopt a Government-wide perspective to ensure alignment of activity and policy.
• Bring together views and perspectives of stakeholders to gain a wider picture of the landscape surrounding activities and policies.

Changing and Improving

• Understand and identify the role of technology in public service delivery and policy implementation.
• Encourage and recognise a culture of initiative and innovation focused on adding value – give people space and praise for creativity.
• Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery.
• Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges.
• Provide constructive challenge to senior management on change proposals which will affect own business area.
• Consider the cumulative impact on own business area of implementing change(culture, structure, service and morale). Ensure that individual and organisational learning and talent development opportunities are fully exploited in order to enhance organisational capability.
• Role model work-place based learning and encourage development, talent and career management for all staff.
• Coach and support colleagues to take responsibility for their own development (through giving accountability, varied assignments and ongoing feedback).
• Establish and drive intra and inter team discussions to learn from experience and adapt organisational processes and plans.
• Identify capability requirements needed to deliver future team objectives and support teams to succeed in delivering to meet those needs.
• Prioritise and role model continuous self-learning and development, including leadership, management and people skills.

Making Effective Decisions

• Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery.
• Ensure the secure and careful use of all government and public data and information within their area of activity and Company.
• Analyse and evaluate data from various sources to identify pros and cons and identify risks in order to make well considered decisions.
• Draw together and present reasonable conclusions from a wide range of incomplete and complex evidence and data –able to act or decide even when details are not clear.
• Identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option.
• Make difficult decisions by pragmatically weighing the complexities involved against the need to act.

Leading and Communicating

• Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work.
• Clarify strategies and plans, communicate purpose and direction with clarity and enthusiasm.
• Stand by, promote or defend own and team’s actions and decisions where needed.
• Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals.
• Lead by example, communicate in a truthful, straightforward manner with integrity, impartiality and promoting a working environment that supports the SVGC Team values and code.
• Be open and inviting of the views of others and respond despite pressure to ignore, revert or concede.

Collaborating and Partnering

• Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests.
• Demonstrate genuine care for staff and others, is approachable and build a strong interpersonal relationship.
• Encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible.
• Work as an effective team player, managing team dynamics when working across company and other boundaries.
• Actively involve partners to deliver a business outcome through collaboration that achieves better results for citizens.
• Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress.

Building Capability for All

• Ensure that individual and organisational learning and talent development opportunities are fully exploited in order to enhance organisational capability.
• Role model work-place based learning and encourage development, talent and career management for all staff.
• Coach and support colleagues to take responsibility for their own development (through giving accountability, varied assignments and ongoing feedback).
• Establish and drive intra and inter team discussions to learn from experience and adapt organisational processes and plans.
• Identify capability requirements needed to deliver future team objectives and support teams to succeed in delivering to meet those needs.
• Prioritise and role model continuous self-learning and development, including leadership, management and people skills.

Achieving Commercial Outcomes

• Work effectively with different organisations such as private sector and voluntary groups (in tandem with commercial experts) to commission and source solutions to achieve policy and organisational goals.
• Understand the commercial drivers that will influence a private or third sector organisation and the levers that can be used in negotiating/influencing contractual arrangements.
• Be able to recognise and understand the commercial tools such as pricing models, open book accounting, supply chain management that commercial experts can deploy to extract value from contracts.
• Interact confidently and effectively as an intelligent and highly credible customer with counterparts from the commercial delivery organisations and commercial experts.
• Question and challenge the value being delivered through commercial arrangements with delivery partners.
• Motivate improved performance by suppliers, challenge any gaps between contractual commitments and actual delivery through joint working with commercial /procurement experts.
• Understand impacts of financial position in own area and that of the organisation and use insight to curtail or support business and investment activities.
• Achieve the best return on investment and deliver more for less on specific budgets by managing resources and maximising the use of assets.
• Balance policy aspiration and delivery, outline risk and benefits of different options to achieve value for money ensuring all submissions contain appropriate financial information.
• Weigh up priority and benefits of different actions and activities to consider how to achieve cost effective outcomes.
• Work with financial processes and tools to evaluate options and ensure financial and management information are accurately reflected in business plans.

Managing a Quality Service

• Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met.
• Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans.
• Make clear, pragmatic and manageable plans for service delivery using programme and project management disciplines.
• Create regular opportunities for staff and customers to help improve service quality and demonstrate a visible involvement.
• Ensure the service offer thoroughly considers customers’ needs and a broad range of available methods to meet this, including new technology where relevant.
• Ensure adherence to legal, regulatory and security requirements in service delivery and build diversity and equality considerations into plans.

Delivering at Pace

• Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations.
• Clarify business priorities, roles and responsibilities and secure individual and team ownership.
• Adopt clear processes and standards for managing performance at all levels.
• Act as a role model in supporting and energising teams to build confidence in their ability to deliver outcomes.
• Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same.
• Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time, rewarding success.

SOME REASONS TO JOIN SVGC

• Opportunity to play a significant part within a small business that is growing.
• Support unique projects to learn, grow and excel, by learning on-the-job, learning from others and through formal learning.
• SVGC provides an active approach to professional development with a centrally funded budget. Coaching and mentoring are provided utilising the best experience across our collaborative partnership to provide a wide range of formal and informal accelerated development
• Professional qualifications and mentoring to help you steer your career in your chosen direction. Be at the heart of the digital revolution in globally important organisations.

EMPLOYMENT BENEFITS

• Discretionary company performance bonus scheme.
• Entitlement to join the company Medical Insurance scheme.
• Additional Health related benefits.

INTERESTED?

Submit your cv and covering email outlining exactly how you meet the essential and desirable criteria detailed above.