Technical Claims Consultant - Property Liability

Join to apply for the Technical Claims Consultant - Property Liability role at Direct Line Group.

Locations Available

Manchester

What You’ll Be Doing

Reporting directly to the Technical Claims Team Leader, you’ll settle a variety of third‑party property liability claims as economically as possible while maximising the speed of settlement and safeguarding the company’s reputation. You’ll become an integral part of a centre of technical excellence for property liability claims, where you’ll provide advice and guidance to colleagues and other business areas within Direct Line Group.

Key Accountabilities

• Manage own portfolio of complex and/or higher value commercial direct property liability claims in accordance with personal delegated handling authority.
• Liaise with legal advisors (solicitors and counsel) where necessary over issues of policy indemnity and legal liability.
• Using the appropriate medium, negotiate a fair and reasonable settlement of the Third Party claim.
• Ensure knowledge of legal and procedural developments affecting claims handling is kept fully up to date. Where appropriate evaluate any relevant changes or developments, provide input into any impact assessment or determination of approach that should be taken by Direct Line and communicate results as necessary.
• Where appropriate provide technical advice and support to other business areas to support the achievement of business objectives and be aware and make others aware of developing market trends.
• Focus on costs, process improvements and/or efficiency to contribute to the profitability of Direct Line.
• Be aware of and comply on an ongoing basis with the rules and requirements of any legal/regulatory/risk management frameworks.
• Identify, own and manage the risks involved in running our business appropriate to the role, in line with the Direct Line risk framework.
• Whilst this is a property liability role, the team looks after a wide variety of liability claims and as such, there is an opportunity to progress and handle other liability claims.

What You’ll Need

• Expertise in handling Property Liability claims
• Manage end-to-end claims processes, with a preference for experience handling claims valued up to £100k.
• Understand common law and insurance‑related legislation
• Ability to analyse complex issues, identify root causes, and formulate effective solutions.

Benefits

• 9% employer‑contributed pension
• 50% off home, motor and pet insurance plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

Ways of Working

Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. We consider flexible working options that work best for you.

Equal Opportunity Employer

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance and Sales

Industries

Insurance