Technical Claims Consultant

Locations Available: Manchester, Leeds, Birmingham

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What you'll be doing

Reporting directly to the Technical Claims Team Leader, you'll settle a variety of third-party claims as economically as possible while maximising the speed of settlement and safeguarding the company’s reputation.You'll become an integral part of a centre of technical excellence for Motor and Liability claims, where you'll provide advice and guidance to colleagues and other business areas within Direct Line Group.

• Manage own portfolio of complex and/or higher value commercial direct liability claims to include EL, PL, Disease and Products claims in accordance with personal delegated handling authority.

• Check policy records to ensure that the loss falls to be considered under the policy.

• Undertake all necessary investigations, with assistance of experts where required, to ensure all claims are fully validated.

• Liaise with legal advisors (solicitors and counsel) where necessary over issues of policy indemnity and legal liability.

• Using the appropriate medium, negotiate a fair and reasonable settlement of the Third Party claim.

• Ensure knowledge of legal and procedural developments affecting claims handling is kept fully up to date. Where appropriate evaluate any relevant changes or developments, provide input into any impact assessment or determination of approach that should be taken by Direct Line Group and communicate results as necessary.

• Act as a referral point and mentor to other members of the team as required, developing their skills and ability to contribute.

• Where appropriate provide technical advice and support to other business areas to support the achievement of business objectives and be aware and make others aware of developing market trends.

• Develop self in order to maximise personal contribution to the job.

• Focus on costs, process improvements and/or efficiency to contribute to the profitability of Direct Line Group

• Contribute to the development of claims handling strategy within Direct Line Group, identifying opportunities for improvements and strategies to ensure Direct Line Group continue to be seen as market leaders in this area.

• Be aware of and comply on an ongoing basis with the rules and requirements any legal/regulatory/risk management frameworks.

• Identify, own and manage the risks involved in running our business appropriate to the role, in line with the Direct Line Group risk framework.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office

What You’ll Need

• Demonstrated expertise in handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims.

• Proficiency managing, end-to-end claims processes, with a preference for experience handling claims valued up to £100k.

• In-depth understanding of common law and insurance-related legislation

• Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions.

• A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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