Overview

London - UK / Client Solutions / Hybrid - Full-time

We are seeking a proactive and detail-oriented professional to join our team, focusing on the end-to-end management of client payment data, technical operations, and support. The successful candidate will play a critical role in ensuring the accuracy and integrity of beneficiary and mandate data, managing payment testing procedures, and providing essential technical support to both new and existing clients. This role requires a blend of analytical skills, technical proficiency, and strong communication abilities.

This is a fantastic opportunity for someone who enjoys a varied workload, from technical problem-solving to client engagement. You’ll be a key player in ensuring our clients have a smooth and successful experience with our platform from the very start.

You won’t have layers of approval slowing you down. You will have the freedom to make real, impactful decisions from day one. This isn’t a passenger role. We’re bringing you in for your expertise, and your relentless drive. You will be responsible for providing crucial technical support and ensuring the accuracy and integrity of our systems for both new and existing clients.

Who We Are

We are transforming payments for global platforms and e-commerce businesses. As the world’s first payments curation platform, we simplify cross-border transactions by uniting best-in-class infrastructure into a seamless ecosystem, enabling businesses to scale and operate effortlessly across borders. Cross-border workforce payments are slow, expensive, and outdated. We can’t be. Businesses rely on us to pay their people accurately and on time – contractors, freelancers, and employees across the globe. When we say we’ll deliver, failure isn’t an option. If we don’t do what we said we would, people don’t get paid – not just a transaction delayed, but real workers left without wages. That means a developer in Argentina missing their paycheck, a freelancer in the Philippines unable to pay rent, or a contractor in Poland unable to get to work. No excuses. No passengers. No tolerance for politics or mediocrity.

What You’ll Be Doing

• API Client Support & Onboarding: Support new clients in understanding and onboarding with the Navro API endpoints. Triage and resolve technical issues and requests from existing clients, ensuring minimal disruption to their operations.
• Beneficiary & Mandate Data Management: Conduct data analysis to ensure accuracy and compliance. Manage the upload of beneficiary and mandate data into the Navro Hub, and provide feedback to Implementation Managers on any data gaps.
• Penny Test Management: Manage the full penny test process, including file creation, reporting, and analysis of rejection reasons to provide actionable next steps.
• System Administration & Support: Configure API credentials for clients, provide technical user access support via back-end systems like Keycloak, and manage sandbox environments.
• Incident Support: Provide first-line support for beneficiary and technical payment-related issues, and address support tickets efficiently.
• Knowledge & Documentation: Maintain and update the knowledge base with technical documentation and process flows to support both clients and internal teams.

What We’re Looking For

Essential

• Proven experience in a technical support, client support, or operations role.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users.
• Experience with API integration and troubleshooting.

Desirable

• Previous experience in the fintech or payments industry.
• Knowledge of Keycloak or other identity and access management systems.
• Familiarity with sandbox environments and testing procedures.
• You may not possess every single required skill listed, and that’s perfectly fine. If you have most of them, along with grit, passion, a desire to learn quickly, and the willingness to get stuck in, we encourage you to apply.

Why Navro?

• Lead and Shape the Future: This is your chance to build and grow a market from zero to one.
• Make Real Impact: Your decisions will directly shape Navro’s growth journey.
• Innovative Environment: Be at the forefront of Fintech innovation and payments disruption.
• Career-Defining Role: This isn’t just another job. It’s a legacy.
• Ready to Build Something Big?

This is your chance to leave your mark. If you’re ready to lead, build, and grow with the intensity that only startups offer, we want to hear from you.

Apply now and be part of Navro’s journey to revolutionise payments.

Benefits

As part of this role you will receive the following:

• 26 days of annual leave (excluding Bank holidays)
• Volunteering & Compassionate leaves
• Maternity and Paternity leaves
• Private Healthcare
• Company Options Scheme
• Global Team Off-sites
• Comprehensive, interactive & engaging Training – Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
• Career frameworks
• Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice!
• For those London based 2-3 days per week in office
• Working in a diverse and inclusive environment where we ensure that our people thrive
• Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Questions? Want to demo our product? Reach out to a member of our team.