Overview

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 6 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We are deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator. Our team is 230+ globally distributed members across the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond.

Your Role

The Technology Consultant will operate as the technical expert interfacing with enterprise customers around the world to help scope and support product integrations from conception to launch, in the following ways:

• Sales process: Driving product discovery to help formulate a product MVP as well as providing product demonstrations.
• Onboarding Integration: Supporting the integration project as the primary technical resource.
• Post Integration: Providing any additional solutioning a partner needs completed such as implementing a new feature.

Internally, the Technology Consultant will be a key partner to Product, Engineering, Brokerage Operations, Sales, and Customer Success. The technology consultant is the voice of the customer internally at Alpaca. The ideal candidate will demonstrate a strong solution orientation, as well as being an excellent communicator, troubleshooter, project manager, and team player.

Things You Get To Do

• Establish yourself as a subject matter expert of Alpaca's API and collaborate with fintechs around the world.
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.
• Ensure feature requests or bugs reported by partners are communicated to the product and engineering teams and properly prioritized.
• Support the sales and success team with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers.
• Attend weekly partner meetings for integrations alongside project managers and asynchronously answer questions related to the product offering and provide solutions to unblock the partners.
• Create internal and external resources that can be leveraged by both partners and internal teams.

Who You Are (Must-Haves)

• Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Prior experience in a consulting role is a plus.
• Strong interpersonal skills with superior verbal and written communication skills for English-speaking clients to drive clarity on goals, set expectations, and collect feedback.
• Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines.
• Strong tech background:
• RDBMS experience (we use Postgres). Familiarity with Metabase is a plus.
• Experience with modern APIs (REST, Websockets, Server-Sent Events).
• Experience with enterprise software implementations.
• Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools.
• Familiarity with Postman and curl requests.
• Flexibility to work with customers around the world.
• Familiarity and interest in FinTech, financial markets, and investing applications. FinTech work experience is a plus, especially with a broker-dealer business.
• Startup mindset.

Nice-to-Haves

• Sales and customer success background leading the customer7s experience through pre-sales and post-sales. Sales training / enablement experience is a plus.
• Programming experience (we use Golang).
• Experience with version control (we use git).
• Experience with FIX protocol is a plus.
• Familiarity with Readme, OpenAPI yaml specification and documentation best practices.

How We Take Care of You

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy