Overview

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Job Req ID: 49240

Posting Date: 18th September 2025

Function: Managed Services

Location: Exeter

Salary: Competitive + Excellent Benefits

Why this job matters

Based on the DCP Customer site this role is key to the delivery of the DCP/Dorset contract. The role holder(s) provide a technical skillset to deliver ICT projects. These projects range from small application changes to very large, highly complex Project(s), programmes or portfolios. The team ensure the technical requirements are delivered to estimated time and cost. The team deliver c.2500 days of effort within a financial year across c.400 projects.

The role of Technical Consultant you will be responsible for the technical review of customer requirements, estimate of technical resources to the projects, performing to the required job standards and delivery in accordance to the agreed goals within the SLA driven environment.

Please note - Candidates applying will be required to undergo and be eligible for NPPV3

What You’ll Be Doing

1. Responsible for providing Technical Consultancy services for the Devonshire and Cornwall Police Contract ensuring that customer needs are met as per the contractual requirement delivering technical skills to perform Resource Services tower activities across projects and small changes
2. Planning, testing and documenting new and existing functionality to defined specifications/ requirements to agreed estimates
3. Estimating, analysing, designing, documenting, developing, testing and debugging new/changes to services to agreed SLAs / KPIs
4. Delivering an effective and innovative service that is ISO2Ok compliant which meets BT’s contractual obligations and the needs of the customer
5. Identifying/progressing new business opportunities, service enhancements and development opportunities across the Technical Consultancy Services

Essential Skills

• Issue Resolution
• Problem Solving
• Decision Making
• Growth Mindset
• Technical Support

What We'd Like To See On Your CV

1. Expert Windows infrastructure and internet technology skills to deliver the role
2. Experience in designing, implementing and managing infrastructure solutions. Including on prem and cloud based environment.
3. Knowledge of EMS products, customer IT systems and applications
4. Competent Communication skills: ability to translate technical into non-technical at all levels internally and externally
5. Adaptability: flexible to changes in working practices and requirements

Benefits

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.