Based on the DCP Customer site, this role is key to the delivery of the DCP/Dorset contract. The role holder(s) provide a technical skillset to deliver ICT projects, ranging from small application changes to large, highly complex projects, programs, or portfolios. The team ensures technical requirements are delivered to estimated time and cost, delivering approximately 2500 days of effort within a financial year across 400 projects.

The role of Technical Consultant involves technical review of customer requirements, estimating technical resources for projects, performing to required job standards, and delivery in accordance with agreed goals within an SLA-driven environment.

Please note: Candidates applying will be required to undergo and be eligible for NPPV3.

What you’ll be doing

• Provide Technical Consultancy services for the Devonshire and Cornwall Police Contract, ensuring customer needs are met as per contractual requirements, delivering technical skills for Resource Services tower activities across projects and small changes.
• Plan, test, and document new and existing functionality to defined specifications/requirements, meeting agreed estimates.
• Estimate, analyze, design, document, develop, test, and debug new/changes to services, adhering to agreed SLAs/KPIs.
• Deliver an effective and innovative service that is ISO20000 compliant, meeting BT’s contractual obligations and customer needs.
• Identify and progress new business opportunities, service enhancements, and development opportunities across Technical Consultancy Services.

Key skills include problem-solving, decision-making, growth mindset, and technical support.

What we'd like to see on your CV

• Expert Windows infrastructure and internet technology skills to deliver the role.
• Experience designing, implementing, and managing infrastructure solutions, including on-prem and cloud-based environments.
• Knowledge of EMS products, customer IT systems, and applications.
• Competent communication skills: ability to translate technical into non-technical at all levels internally and externally.
• Adaptability: flexible to changes in working practices and requirements.

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits.

Benefits of working for BT include:

• 10% on-target annual bonus.
• BT Pension scheme, with a minimum 5% employee contribution and 10% BT contribution.
• X4 Salary Life Assurance.
• Huge range of flexible benefits, including Cycle to Work, Healthcare, Season Ticket Loan, and Electric Vehicle Salary Sacrifice.
• 25 days annual leave (not including bank holidays), increasing with service.
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay, and 26 weeks at the statutory rate.
• Enhanced women’s health support, including help with menopause symptoms, cancer screenings, period care, and more.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks paid carer’s leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile, and TV packages.
• Access to hundreds of retail discounts, including the BT shop.

Flexible Working: This role offers a 3-together, 2-whatever working model, requiring you to be at your contractual location 3 days a week with 2 flexible days per week.