Overview

The world doesn't need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online. We're working to help every creator earn a living. Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We're looking for a tech-savvy, customer-focused individual to help us nurture and expand our growing community of customers using our API products. Join our team — we may be small in size, but we are passionate about making sure our customers have the best experience ever.

Life of a Customer Success Manager at Modash

Here are key focus areas for a Customer Success Manager at Modash:

Responsibilities

• Building relationships: Get to know our customers inside and out. From onboarding onward, you\'ll be their go-to person and in charge of their journey with us. Build and nurture strong, lasting connections, planting seeds for future growth.
• Set our customers up for success: Learn about their business and goals and use that knowledge to help them succeed. Create small and big wins, make the customer\'s life easier, and do whatever it takes for them to be successful.
• Collaborating: Partner with our Sales and Support teams to ensure a smooth customer experience from start to finish. Work with our Product team to provide feedback and deliver solutions that meet customer needs and help them achieve their goals.
• Learning and Educating: Become a Modash and industry expert. Use that knowledge to help our customers succeed. Embrace continuous learning and growth opportunities.

And a Little More About Us...

Founded by a high-school dropout and a Canadian, Modash is building tools to help brands scale partnerships with online content creators. 1,500+ companies like Google, Wolt, Bolt, and Nord VPN use Modash to find, analyze, and monitor social media creators. We are a profitable company backed by investors in Europe, and we are a small team just getting started. You\'ll work with people who have built solar cars, hung out with bands, and seen the inner workings of big companies. We value initiative, autonomy, and making a positive impact.

Requirements

This is how we imagine you are:

• You\'ve worked in B2B SaaS, supported technical customers, and know your way around APIs. You don\'t need a coding background, just a technical mindset, strong communication skills, and a desire to learn.
• A fast-paced environment suits you, but you never compromise quality for speed.
• You\'ve previously worked at a startup or a scaleup.
• You are praised for excellent communication across mediums. You actively listen, ask the right questions, and bring positive energy with a non-formal yet professional rapport.
• Top-notch English skills, both written and spoken.
• CRM is your friend; Vitally may be familiar to you.
• Being organized is your natural strength and helps you stay focused.
• You share our mentality: we create processes as we go, and you can express your unique Modashian voice.
• Prior marketing or influencer marketing knowledge is helpful but not required.

This is important to keep up with the Modashians:

• Get-it-done attitude: find solutions, motivate yourself, and keep delivering.
• Aspire to be great and avoid mediocrity.
• Interest in the creator economy and alignment with our mission to help creators get paid.
• If you meet most (but not all) criteria, we\'re still interested in hearing from you.

Benefits

• Flexible working hours: do your best work when it suits you.
• Unlimited paid vacation: take time to rest and recharge.
• Fully remote work: work from anywhere with reliable internet.
• Personal development: we cover courses, books, or conferences that help you upskill.
• Ownership: autonomy to make decisions and try new ideas without unnecessary red tape.