Overview

Job Title: Technical Delivery Manager - Wastewater

Location: Hybrid – 2 days in Durrington office, 3 days work from home

Contract Type: Perm

Hours: 37 per week

Salary: £50,000-£52,000 per annum

Driving license and own vehicle required.

Closing Date: 2025-09-29

Job Overview

Accountable for leading a team in the management and approval of wastewater adoptions, diversions and requisition applications. Also accountable for a team who will carry out onsite inspections to ensure compliance with approved applications. Lead your team to proactively engage with customers (domestic, developers, consultancies, and construction companies) to deliver a seamless application experience and gain technical approval of their application. Collaborate with internal teams within Southern Water as required. Ensure the financial governance of the Project Reference Number (PRN) is managed to ensure correct allocations of funds from appropriate departments.

Responsibilities

• Accountable for all D-Mex Service Level Agreements and Qualitative (Customer Satisfaction) scores for the wastewater application workstreams
• Lead proactive communication with customers to build relationships, understand their needs and manage the customer journey and experience throughout the process
• Ensure the most appropriate solution, in line with Southern Water requirements, to meet the customer's needs and all service level agreements are met
• Evaluate new designs produced by developers to ensure they comply with Southern Water Standards, Design and Construction Guidance (DCG) and Sewers for Adoption
• Represent Southern Water at meetings with customers and developers where required
• Build effective relationships within Southern Water teams to assist with customer needs
• Foster cross-functional relationships within Developer Services to support management of applications, onward delivery of schemes, and adherence to SLAs and target customer experience
• Proactively monitor progress of applications, identify and mitigate risks, and resolve issues with action plans to ensure service recovery in complaints or low-score situations
• Resolve issues escalated by the team by working with leaders and other teams
• Create and update guidance and process documentation for the team and customers
• Support governance processes and keep corporate systems up to date with key information; use company systems to provide performance updates on the associated PRN
• Allocate complex engineering requests to the correct departments within Southern Water
• Comply with Southern Water health & safety standards

About You

Skills and Competencies

• Experience leading a team in a customer-focused and target-driven environment, setting goals and tracking performance
• Ability to coach and empower the team to achieve their goals
• Confident facilitating meetings to achieve outcomes for all parties
• Ability to work to demanding targets and deadlines in a fast-paced environment
• Proactive and collaborative with application-related teams to achieve targets
• High level of accuracy and attention to detail
• Ability to read, understand and apply technical guidance documentation
• Excellent written and verbal communication skills to present information clearly to customers with adaptable approach
• Excellent customer service focus with patience, empathy and resilience; professional and calm in challenging situations
• Good persuasion and influencing skills with the ability to handle difficult situations while adhering to company policy
• Good IT skills and excellent organisational skills
• Financial awareness

Qualifications

• Engineering HNC/D or Degree level essential
• SMSTS or equivalent CDM qualification essential
• Project Management Qualification (APM, PRINCE2, etc) desirable but not essential
• Driving licence and own vehicle

Package

This role will be full time Monday to Friday with a hybrid approach at our Durrington office: 2 days a week in the office, 3 days WFH.

Benefits

• Generous pension up to 11% company contribution
• 25 days annual leave
• Life assurance equal to 4x salary
• Salary sacrifice electric car scheme (after 6 months service)
• Health Cash Plan
• Full funded eye tests
• Two paid volunteering days a year
• Occupational health service
• Discounts with over 800 popular retailers
• Digital GP service
• Study support may be available for job-related qualifications
• Competitive maternity leave and flexible return to work options
• Cycle to work scheme

Join our Customer Service team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment. If this opportunity excites you but you’re not 100% sure you meet all the requirements, we’ll try to find a practical solution. If this role isn’t quite what you’re looking for, you can register your details here: Introduce Yourself (myworkdaysite.com)

Our customers are at the heart of everything we do. Delivering water for life is our core purpose, and we provide 24/7 incident support when needed. During your interview, your manager will discuss any incident support rotas that apply to your position.

Please note: If you are an existing Southern Water employee, you will need to confirm with your Manager that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility and current proof of address as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Project Management and Information Technology

Industries: Utilities