Overview

We are seeking an experienced Technical Design Authority (TDA) with strong expertise in BMC Helix and ITSM architecture to lead technical delivery across a major transformation programme. This role suits a hands-on architect with deep knowledge of Helix ITSM, Atrium CMDB, AR System, Digital Workplace, Smart IT, and complex integration environments.

Key Responsibilities

• Define, validate and govern BMC Helix architecture across ITSM, CMDB, Digital Workplace and Smart IT.
• Design scalable, secure solutions using Helix Innovation Studio and Business Workflows.
• Lead integrations with third-party platforms including Active Directory, orchestrators, discovery tools, APIs, web services and middleware.
• Oversee CMDB reconciliation, data flows, auto-ticketing and identity management integrations.
• Own end-to-end technical delivery, ensuring compliance with ITIL, enterprise standards and governance frameworks.
• Support Agile delivery, iterative releases, risk management and cross-functional technical decision-making.
• Ensure solution readiness through E2E testing, UAT, performance validation and go-live support.

Essential Skills

• Strong background in BMC Helix / Remedy ITSM architecture (not only administration).
• Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT and Smart Reporting.
• Proven track record delivering ITSM integrations, API development, web services and automation.
• Understanding of ITIL processes : Incident, Change, Problem, Service Request.
• Experience working in complex, multi-vendor delivery environments.

Contract Details

• 6-month contract
• Hybrid
• 23 days per week in Reading
• Competitive day rates
• Immediate start available

If youre an experienced BMC Helix Architect / ITSM Architect / TDA looking to lead end-to-end technical design in a high-impact environment, please apply with your latest CV

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