Infrastructure Services Analyst, Azure IaaS, DNS, DHCP, Microsoft 365, 12 month FTC, Part Remote

Infrastructure Services Analyst required to work for a Professional Services company based in the City of London. This role is half remote and half office-based. It is initially a 12-month fixed-term contract with potential to become permanent. The role will be 3 days in the office and 2 days from home.

The Infrastructure Services Analyst will be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual will also be responsible for ensuring all devices are configured and operating in line with industry best practices and Firmwide IT policies. The individual will assist with Infrastructure Projects, involving planning, communication, implementation, and reporting.

You will have extensive experience with M365 applications and Azure IaaS. Ideally we need a good all-rounder with several years of experience.

Key Responsibilities

• Incident Management: Respond to ServiceNow tickets and resolve incidents.
• Administration and Monitoring: Administer and monitor systems including Windows Server, Azure, Entra ID, Intune, VMware, VXRail, Cato Platform, Rubrik, Commvault, Juniper Mist, and APC.
• Daily Health Checks: Perform daily health checks of infrastructure services using management platforms like SolarWinds.
• Vulnerability Analysis and Patch Management: Analyse vulnerabilities using Rapid 7 and manage patching of servers, appliances, and switches.
• Ticket Logging: Log tickets with MSP and providers when services are impacted.
• Firmware Updates: Perform firmware updates for appliances like Kemp, Extreme APs, NetApp's, HP Servers, Rubrik, and Commvault.
• Server Decommissioning: Decommission old servers as needed.
• Documentation: Update and review documentation to ensure accuracy and completeness.

Contract & Location

12 month fixed-term contract, part remote, with office presence as required. Interpret any changes in location or terms with the client as needed.

Qualifications & Experience

• Extensive experience with Microsoft 365 applications and Azure IaaS.
• Several years of overall IT infrastructure experience.
• Experience with Windows Server, Entra ID, Intune, VMware, VXRail, Cato Platform, Rubrik, Commvault, Juniper Mist, and APC is desirable.