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Key details

• Working hours: 35 hours per week (hybrid working)
• Contract type: Permanent
• Closing date: 5 November 2025, 11:59pm
• Interview method: first round: virtual interview; second round: face-to-face interview

About the role

The Technical Officer plays a vital part in the Revenues and Benefits Service at Manchester City Council, ensuring robust processes, legislative compliance, and high-quality service delivery to residents.

Key responsibilities

• Provide expert support to the Team Manager and the wider team, helping manage complex caseloads.
• Interpret legislation and ensure compliance with statutory requirements.
• Monitor the quality of outputs, coach colleagues, and contribute to continuous improvement.
• Collaborate across the Council to offer specialist advice, supporting organisational goals and maintaining operational resilience.
• Support wider organisational objectives by working across teams and departments.

Essential requirements

• Strong understanding of relevant legislation, policy and procedures relating to Revenues and Benefits.
• Experience analysing and interpreting management information to inform service improvements.
• Proven ability to monitor and evaluate output quality and contribute to performance targets.
• Excellent communication skills, providing specialist advice and guidance to colleagues and stakeholders.
• Strong IT skills, proficiency in Microsoft Office (particularly Excel and Outlook) and experience with transactional back‑office systems.
• Commitment to personal development and service improvement.
• Ability to work collaboratively across teams and departments.

Desirable requirements

• Previous experience in a Revenues and Benefits service or similar public‑sector environment.
• Familiarity with Academy (Capita), NEC Document Management systems or other Revenues and Benefits systems.
• Experience coaching or mentoring colleagues in technical areas.
• Knowledge of best practice in service delivery and performance monitoring.
• Experience working with third‑party organisations or external stakeholders.

Benefits

• Generous holiday allowance: up to 26 days annual leave plus bank holidays (31 days after five years).
• UK largest local government pension scheme with life cover.
• Enhanced parental and carers leave.
• Discounts on travel, phone contracts, cycle‑to‑work, flu jabs, eye tests and more.
• Learning and development opportunities, including training, workshops, apprenticeships and qualifications.
• Good Employment Charter membership with secure, flexible work and annual pay review.
• Up to 3 days volunteering leave.

Inclusive workplace

Manchester City Council is committed to equality, accessibility and inclusiveness. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian and Minority Ethnic communities, disabled people and young people.

Adjustments can be made to the interview process and applicant supports are available through our Accessibility tools.

Guaranteed assessment scheme: we provide assessments for candidates meeting the minimum shortlisting requirements, with additional support for Armed Forces members or veterans, current or former care leavers, disabled or long‑term condition applicants, and those who completed the GM Elevate (Leadership Development) Programme.

Pre‑employment checks

• Proof of right to work in the UK.
• References from current and previous employers.
• Qualifications relevant to the role.
• Background checks (DBS, police vetting, baseline personnel security clearance).
• Proof of Manchester residency (where applicable).
• Valid driving licence (if required).

Contact

For informal discussions or applications, contact the hiring manager, Anthony Keogh, at 0161 227 3964 or anthony.keogh@manchester.gov.uk.

For more information about the role, or to request adjustments, email jobs@manchester.gov.uk.