Do you relish the prospect of working on Industry leading cutting edge products and technology?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our prestigious Professional Services team

Our Team provides managed services and proactive and reactive support to our global customers. We use tools, processes, and expertise to integrate and maintain Akamai Performance, Security, and Compute solutions. We solve problems collaboratively, innovate creatively, and strive for continuous improvement for our customers and team.

Become a trusted advisor

As a Technical Project Manager II, you'll be a trusted advisor, managing customers' end-to-end platform engagement. In a high-impact environment, you'll oversee projects, solve problems, and build close relationships with customers. Your focus will be on the North America Financial Services Vertical.

As a Technical Project Manager II, you will be responsible for:

• Advocating best practices for customers and teams during product implementation, and relaying customer feedback to Product.
• Acting as the primary customer contact and leading the integrated team to achieve successful customer outcomes.
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external stakeholders and partners to share information and deliverables

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field
• Demonstrate experience in a customer-facing role in the information technology industry
• Have experience in successfully managing and delivering technical customer projects
• Show understanding of network and web performance technologies including DNS, HTTP, Caching, Load Balancing
• Show basic understanding of security technologies including firewalls, DDoS
• Be familiar with Scripting, DevOps and Cloud Computing
• Demonstrate experience in project management and in managing multiple priorities
• Demonstrate ability to build trusting relationships with customers across various levels including Execs

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learnwhat makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!