Join Capita Public Service as a Technical Readiness Leader.

Are you a seasoned technical leader with a passion for delivering complex, integrated solutions? Capita is seeking a Technical Readiness Leader (Senior Programme Manager or Programme Director level) to spearhead the technical implementation of a strategic programme for one of our key clients.

As the Technical Readiness Leader, you will be the most senior technical authority on a transformative programme to insource and operate back-office departments. You will lead the implementation of a multi-channel contact centre, correspondence services, data warehouse, and automation/AI capabilities alongside a newly implemented ERP platform.

Job Description

What you’ll be doing

• Lead the technical implementation of Capita’s solution, ensuring end-to-end requirements traceability and high-quality design.
• Manage relationships with internal and external delivery partners.
• Oversee solution development, testing, cutover, and transition to BAU support.
• Ensure infosec compliance and manage post-go-live hypercare.
• Line manage technical teams and drive continuous improvement.

What we’re looking for

Essential Skills & Experience

• Proven success in delivering complex technical solutions in client-facing environments.
• Experience with global technical partners and ERP implementations.
• Strong negotiation and consensus-building skills.
• Ability to present technical concepts to non-technical audiences.

Desirable

• Experience with Oracle Fusion ERP.
• Background in contact centre and shared service environments.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

What’s in it for you?

• Salary of Up to £94,000 plus benefits.
• Home-Based position.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership.