We are seeking a Technical Service Delivery Manager to own the delivery, performance, and optimisation of core technical systems supporting the Port Services side of a leading shipping industry business. This is a systems-focused role with a strong technical infrastructure background, the ability to manage service delivery end-to-end, and the capability to bridge technical teams and the wider business. The role is critical to ensuring that our clients' systems remain reliable, secure, and fit for purpose in a fast-paced operational environment.

Overview

Technical Service Delivery Manager - Infrastructure – Financial Services – £60,000 – Hybrid

Responsibilities

• Service Delivery & Operations: Manage and optimise IT systems supporting port services, ensuring availability, stability, and performance meet operational needs.
• Stakeholder Management: Act as the primary contact for internal operational teams and external suppliers, aligning on service expectations and improvements.
• Technical Oversight: Apply hands-on IT infrastructure expertise across networks, servers, storage, and cloud services to ensure best practice and operational resilience.
• Project Support: Lead or support infrastructure-related projects, from upgrades to system integrations, ensuring delivery within scope, time, and budget.
• Business Analysis: Understand operational port service workflows, capture requirements, and translate them into technical solutions.
• Continuous Improvement: Identify and implement system enhancements, automation, and process optimisations.
• Risk & Compliance: Ensure systems meet security, compliance, and governance standards.

Skills & Experience

• Strong technical background in IT infrastructure - networking, servers, storage, cloud, and security.
• Proven track record in service delivery management, ideally within operational or industrial environments.
• Familiarity with ITIL service management processes (ITIL certification desirable).
• Experience managing or delivering IT projects using Agile, Waterfall, or hybrid approaches.
• Ability to analyse operational needs and design technical solutions to meet them.
• Excellent communication skills to engage technical and non-technical stakeholders.

Package

• Discretionary bonus
• Hybrid (3x week in Ipswich office)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Financial Services
• Banking
• IT Services and IT Consulting

Note: The original page contained additional listings and promotional text that are not essential to the job description. This refined version retains the core responsibilities, qualifications, and expectations.