Overview

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Technical Services Manager - London & South

Department: Technical Services

Employment Type: Permanent - Full Time

Location: MAPP London Workspace

Compensation: GBP 65,000 - GBP 75,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. We aim to deliver a holistic approach that benefits clients, occupiers, people and the planet. We welcome applicants who are awesome and want to contribute to a positive, values-driven organisation.

This role offers the opportunity to contribute to property management excellence and we are always on the lookout for great characters who align with our values. If you are excited by the role and believe you could make a difference at MAPP, please apply.

At MAPP, we strive to create a career path in real estate where everyone feels welcome and valued. We are committed to diversity and inclusion and continually evaluate how to ensure the best people can excel at MAPP.

We are a B Corp-certified organisation with a focus on learning, growth, and community involvement. We have grown consistently over the last five years and promote about 10% of our office-based roles each year.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management. We would love to meet you if you share our values.

Title, Team and Role Summary

Title: Technical Services Manager - London & South

Team: Central FM - Technical Services

Reports To: Technical Services Associate Director

Role Summary / Purpose and Scope

Overseeing the Technical Facilities Management across our London & South portfolio. You will provide close management of the technical supply chain along with providing engineering and technical support to the portfolio and FM teams. The Technical Services Manager will be proficient within their discipline and will need to be able to work across a variety of interrelated work streams:

• Business Solutions
• Transition Management
• Operational / Contract Management
• Project Management
• Engineering Consultancy
• Health and Safety Compliance Management
• Sustainability and Energy Management

Skills, Knowledge and Values

Skills (People & Technical)

• Engage with the Facilities Management, Building Consultancy, and Sustainability teams and develop a partnering ethos to aid V3 offers
• Assist in the administration of MAPP's MEP Data in Risk Wise and other electronic management systems for the Facilities Management Team.
• Assist with the management of technical site inspections, audits
• Take a lead role in liaising with any fit-out, project work, or redevelopment instructions.
• The role may require a degree of out-of-hours support and guidance for maintenance and emergency activities as required.
• Assist with increasing the FM, Surveying, and Sustainability competency base.
• Manage a team aligned with the MAPP Values
• Support the Facilities Management Team on small building works projects such as fabric works, plant replacement, and insurance works, ensuring projects are delivered on time, cost, and quality.
• Provide Engineering contact touchpoint for business, direct questions either upward to TSD or via consultants support network.
• Periodic Audits Management - in conjunction with MEP consultants Review of Contractor PPM documentation and Contractor logbooks, inspections of Plant Room and M&E equipment to ensure good condition and operation.
• Review of Water Management System and Closed Water testing data
• Review of all MEP-related H&S requirements and associated documentation
• Review of Contractor's performance against KPIs
• Periodic review of Energy performance and advice on sustainability data provided by the MAPP sustainability team or clients nominated representative
• Chair periodic contractor meetings and the issue of minutes thereafter to ensure the closing out of issues.
• Liaise with the Building Management operational team to assist in the delivery of any MEP-focused ESG
• Delivery MAPP FM Consultancy activities across their portfolio and take a lead role in building optimisation implementations across your portfolio
• Review technical documentation on behalf of managing agents relating to fit-out, project, or redevelopment work.
• Provide ad hoc technical resources to ensure MEP compliance audits are completed in line with the requirements of ACOPs, ISO, and British standards applicable to MAPP's management to aid the MAPP V1 standards
• Full review of all contractor quotations and review with the contractor as required and/or recommendations for instruction provided to the client.
• Provide ad hoc advice to clients on all M & E services on-site as required.
• Consider implementation of new technologies including 'Smart buildings solutions@ and Internet of Things (IOT) monitoring solutions MEES, or carbon to net-zero initiatives.
• Please check Role Profile for full list

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Innovative Solutions and Problem Solving
• Strong written and verbal communications including report writing
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:

• 2-4 years experience of working in a similar role
• Demonstrable understanding of building engineering, technical services, and maintenance, typically in high-quality commercial office property.
• Experience of managing fit out works from the Landlord perspective.
• Solid understanding of Health & Safety, COSHH, L8, LOLER, PUWER, IPAF, PASMA, CDM, and High Voltage distribution.
• Knowledge of working at height, confined spaces, pressure systems and substantial knowledge of operating, maintaining, and HVAC systems.
• Computer literate; able to create spreadsheets, presentations and write logical, concise, and persuasive reports
• H&S and Fire safety understanding and assessments
• Relevant Engineering qualification or experience.
• Relevant professional and/or technical qualification or membership IWFM/ NEBOSH/ IOSH
• Full driving license

Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday

Salary Range (Based on Experience): GBP 65,000 - GBP 75,000 dependant on qualifications and experience