Overview

Technical Services Representative (Oxford) – Britvic plc. Location: Field-based (Swindon, Oxford, Reading areas (SN, OX, RG post codes)). Job length: Permanent. Working hours: Monday to Friday, 42 hrs a week.

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic brands across beer and soft drinks. Our brands include Carlsberg, J2O, Robinsons, Tango, London Essence, as well as the Pepsi portfolio in the UK. We aim to help our people succeed through comprehensive training and ongoing support.

About the role

As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. You’ll install, maintain and repair soft drinks equipment across Swindon, Oxford and Reading areas (SN, OX, RG post codes). You’ll also share advice with customers on how to serve the very best drinks every time. No two days are the same, offering ongoing learning and new challenges.

Your enthusiasm for our products and the role will drive your success. You’ll need a logical approach to solving problems, good hand skills, and a real buzz from helping people. Comprehensive training and ongoing support are provided.

Role Responsibilities

• To install, diagnose and repair Dispense and Chiller equipment
• Educate customers with the knowledge and understanding of food hygiene responsibilities and basic fault diagnosis to maximise equipment serve time

Experience and Key Attributes

• Full, valid UK manual driving licence
• Experience in working with drink dispense equipment, ensuring quality installation and maintenance
• Strong interpersonal skills with the ability to build memorable and lasting relationships
• Highly adaptable, able to respond effectively to new and changing daily challenges
• Confident using IT systems to support operations, reporting, and communication

Key Performance Measures

• All activities completed to standard, delivering a perfect serve every time
• Number of repeat service calls reduced
• Minimal service calls following installs
• Diagnosis, repair and exchange of capital equipment – coolers, bar valves
• Site time reduction
• Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week

Application Process

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.

aliya.kilroy@britvic.com