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The Supplier Reseller OLA / Service Review Analyst will be a key player in ensuring our supplier relationships are documented, transparent, and aligned with our compliance and security standards. This role is a strategic project to create a comprehensive matrix of all our suppliers, identifying which have an Operational Level Agreement (OLA) and which do not. You will be the go-to person for establishing and maintaining these crucial agreements. You will report to the Head of Supplier Management and work closely with key stakeholders across the business to ensure a smooth and collaborative process. This role is about making a significant impact on our operational efficiency and security posture.

Responsibilities

• Build the Supplier Matrix: Finish the Supplier Reseller OLA / Service Review Matrix, creating a comprehensive grid of all suppliers, their main contacts, and OLA/Service Review status. Engage with other OPCOs to ensure the matrix is complete and accurate.
• OLA Documentation and Amalgamation: Amalgamate existing OLAs for the same supplier and migrate all existing OLAs to our new template. Ensure all OLAs include detailed information on SIM Assist, On-call support, escalation routes, and P1/P2 protocols.
• Supplier Engagement: Draft and send a professional email to all suppliers, advising them of the project to review OLAs and arrange service reviews. Book recurring quarterly service reviews with all suppliers and prepare the necessary documentation.
• System and Escalation Mapping: Ensure every OLA includes a list of systems and portals, outlining the support levels and responsibilities for both parties. Document a clear process flow for all escalations.
• Internal Collaboration: Coordinate with internal teams to add them to all supplier authorizations, including for other WL OPCOs. Complete Conexa supplier matrix work and identify DMARC reach.

The Secret Sauce (Key Experience & Skills)

• Project Management Skills: Proven ability to manage a project from start to finish, with a keen eye for detail and the ability to track multiple moving parts.
• Professional Communication: Excellent written and verbal communication skills to engage with both internal and external stakeholders, from team members to high-level suppliers.
• Technical Acumen: Familiarity with concepts like OLAs, SLAs, and technical service reviews. Experience in the IoT or telecommunications sector is a major plus.
• Data Organization: Strong skills in data management, spreadsheet creation, and information systems to build and maintain the supplier matrix.
• Compliance and Security Mindset: A clear understanding of the importance of compliance and security in supplier relationships.

What Will Make You Shine At Wireless Logic (Behaviours & Culture)

• A "Get Things Done" Attitude: A strong sense of accountability and a proactive approach to tackling tasks and challenges head-on.
• Exceptional Collaboration: The ability to work effectively with diverse teams and individuals across different departments and global offices.
• Resilience and Adaptability: The capacity to handle changes, manage pressure, and maintain a positive attitude while navigating complex projects.
• Attention to Detail: Meticulous and thorough, ensuring all documentation is accurate, complete, and up-to-date.
• Continuous Improvement: A demonstrated interest in self-development and finding ways to improve processes and outcomes.

Why Come Work With Us?

Here’s why we’re confident you’ll love being part of our team:

• The chance to join a creative, entrepreneurial company where bold ideas are celebrated.
• Full training, ongoing support, and the tools to help you thrive and grow in your role.
• We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.

What’s Next

Thank you for your interest in Wireless Logic Group. We will review all applications within five working days and be in touch with those who have been shortlisted. Due to volume, we may not be able to respond to everyone individually, but we invite you to stay in touch for future opportunities.

Overview Of Interview Process At Wireless Logic

• Tele Interview – Meet the people team
• 2nd Stage (Face to Face) - Meet your peers
• Final Stage (Virtual / Face to Face) - Meet our leadership

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

How we work

We offer a hybrid working approach to give flexibility on where and how we work. You’ll learn more about this during the recruitment process. Wireless Logic Group values diversity, equity, and inclusion in everything we do. By applying for this role, you consent to us holding and processing your data in compliance with the General Data Protection Regulations. If you have questions or wish to exercise your rights, contact us (recruitment@wirelesslogic.com).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Telecommunications
• Software Development
• Information Services