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Technical Support Analyst (German speaking) – (all genders)– Hybrid, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e55e2d32ab0e

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

About Wolters Kluwer

Shaping the future today!

For 180 years, Wolters Kluwer has stood for supporting and facilitating the work processes of experts and companies with innovative solutions. To realise our vision, we rely on our more than 20,000 colleagues worldwide. We are a technology-orientated international company for specialist information, software and services. Our success is based on thinking smart and listening. By striving for excellence and taking pride in our work, we enable our customers to overcome their most important challenges.,

About TeamMate

Part of Wolters Kluwer Tax & Accounting, one of the world’s leading providers of tax, accounting and audit information, solutions and services, TeamMate helps professionals in all industries at organizations around the world manage audit and compliance risks and business issues by providing targeted, configurable and efficient software solutions.

TeamMate is the world's leading audit management audit software and is one of the solutions provided by Wolters Kluwer Financial Services. TeamMate has revolutionized the industry, empowering audit departments of all sizes to spend less time documenting and reviewing and more time providing value-added services.

TeamMate is used by audit professionals all over the world and is recognized as the award-winning audit management software system that increases the efficiency and productivity of the entire internal audit process, including: risk assessment, scheduling, planning, execution, review, report generation, trend analysis, audit committee reporting and storage. By providing an integrated paperless strategy for managing audits, TeamMate's audit software eliminates the barriers associated with paper-filled binders and disconnected electronic files, driving efficiencies into all facets of the internal audit workflow.

About the role

We are looking for someone that is resourceful in getting things done – a team player that is both independent, collaborative, and comfortable taking ownership of problems and issues raised by clients. Someone who is adept at doing self-driven research or asking the other team members questions where they are most knowledgeable. Our ideal teammate is constantly looking to learn something new and become better at what they do. Experience of successful customer service in software applications and IT, investigation and problem-solving skills are a must.

Key responsibilities include

Answering/resolving cases within ticketing system.

Remotely connect to customer environments.

Meeting SLA requirements.

Ability to meet and maintain customer support KPI targets.

Test, identify and document defects for the attention of the development team.

Contribute to the knowledgebase with up-to-date solutions.

Build strong working relationships with fellow analysts, knowledge specialists, and technical personnel to identify workarounds, solutions, and opportunities for improvements.

Become a subject matter expert (SME) for various technical and product related functionalities,

Adhere to and improve on current support processes.

Learn, support, and investigate the functionality of the software at all levels.

Working patterns include a shift pattern (8:30am - 4.30pm or 9.30am - 5:30pm) as required by team schedules.

There is no regular travel requirement in the role, although occasional trips within EMEA may be required.

About you

Answering/resolving cases within ticketing system.

Remotely connect to customer environments.

Meeting SLA requirements.

Ability to meet and maintain customer support KPI targets.

Test, identify and document defects for the attention of the development team.

Contribute to the knowledgebase with up-to-date solutions.

Build strong working relationships with fellow analysts, knowledge specialists, and technical personnel to identify workarounds, solutions, and opportunities for improvements.

Become a subject matter expert (SME) for various technical and product related functionalities,

Adhere to and improve on current support processes.

Learn, support, and investigate the functionality of the software at all levels.

Working patterns include a shift pattern (8:30am - 4.30pm or 9.30am - 5:30pm) as required by team schedules.

There is no regular travel requirement in the role, although occasional trips within EMEA may be required.

Authentication methods and security

Procmon, Wireshark, Fiddlercap, SQL profiler and regedit

Fluency in either French or Dutch is a plus.

What’s in it for you?

Work-life balance: 30 days' holiday, hybrid working possibilities

Plan your future with us: Attractive salary and motivating bonuses We offer you a company pension scheme with personal advice

Comprehensive further development: Whether as part of structured onboarding, learning on the job, international career options or through external further training measures, e.g. with LinkedIn Learning and PluralSight access

Our contribution to sustainability: not only with the sales fleet but also by promoting the JobRad

Health & wellbeing: In addition to fitness programmes, we offer resilience training and personal counselling in all situations through our external cooperation partners

Social commitment: We promote your voluntary work with the Volunteer Day

We are successful as a team: be part of our employee events and take part in the employee referral programme With us, you have short decision-making paths, flat hierarchies and room to realise your own ideas

Here you can realise your ideas, learn, develop and grow. We have a lot to offer. Join us and shape the future together with us.

Simply apply now by clicking on the button above.

We welcome everyone - regardless of gender, nationality, ethnic and social background, disability, religion, age, sexual orientation and identity.

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