Join to apply for the Technical Support Developer role at Fletchers Group

Location: Manchester or Southport (2 days per week in the office)

Hybrid working available – At Fletchers Group, we pride ourselves on offering our colleagues the very best hybrid and flexible working practices. Balance the flexibility of working from home with the collaboration, innovation, and social connection of our modern office spaces.

Join Our Team as a Technical Support Developer

We’re excited to be growing our Technology Team and have a fantastic opportunity for a proactive and driven Technical Support Developer.

In this pivotal role, you’ll act as the crucial link between our Technical Support and Development teams—serving as an escalation point for support technicians while also providing hands-on technical input for our developers. You’ll work across a variety of systems, with particular focus on Proclaim and the core tools that underpin our business operations.

This is a role with real impact and scope to grow. If you’re ready to take ownership, bring fresh ideas, and make a lasting difference in a fast-paced and innovative environment, we’d love to hear from you.

In Return Fletchers Offers

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events
• Monthly voucher awards for winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

Main Responsibilities

• System Maintenance & Support: To provide general day to day support for users of the Proclaim management System. Dealing with support requests from the internal Helpdesk seeing matters through to resolution. To build relationships with the Service Desk and the Wider Development team with a primary responsibility to manage the Incidents and Problems logged via the Service Desk Portal for all proclaim issues triaged from 1st and 2nd line. Assist in the maintenance and troubleshooting of existing systems. Help identify and resolve issues, bugs, and performance bottlenecks to ensure the smooth operation of production systems.
• Software Development: Assist in the design, development, and testing solutions of the Proclaim case management software as well as other applications and systems under the guidance of senior developers. Write clean, efficient, and maintainable code following best practices.
• Agile Collaboration: Working in an Agile framework, including daily stand-ups, sprint planning/refinement, sprint reviews and retrospectives.
• Documentation: Contribute to the documentation of code, processes, and solutions for future reference. Ensure that work is appropriately documented to support ongoing development and team knowledge sharing.
• Training: Ensure the Service Desk team are equipped with dealing with incidents arising from workflows
• Quality Assurance: Help write tests and participate in code reviews to ensure quality and reliability.

Essential Skills And Experience

• Proclaim Developer Experience.
• Strong problem solving and analytical skills with an attention to detail.
• Excellent verbal communication skills with a proactive and positive manner
• Teamwork: Ability to work collaboratively in a multidisciplinary team, fostering a positive and productive working environment.
• Attention to Detail: Ability to write clean, well-structured, and maintainable work with a focus on quality.
• Curiosity & Learning: A strong desire to learn new technologies, tools and methodologies to enhance skills and develop.
• Work Ethic: Self-motivated with the ability to work independently and with a wider team.
• ITIL: Understanding ITIL framework, particularly the flow from incident to change
• Proclaim: Able to use Proclaim to a proficient level

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.