Bloomberg Technical Support Specialist (French Speaker) - Financial SolutionsBloomberg's Technical Support specialists are the best in global front-line support. They support Bloomberg's products and services across multiple connectivity mediums. This high-profile team requires top technical troubleshooting skills.Role Overview:As a Technical Support Specialist, you will provide top-tier technical service to new and existing Bloomberg clients. You will use advanced technical skills to resolve issues and collaborate with partners to ensure clients' connectivity needs are met. Your responsibilities include communicating with key accounts, working with market data, technology teams, telecommunication providers, service vendors, and internal partners to deliver high-quality service. If you are interested in a fast-paced role that utilizes your communication, technical, and troubleshooting skills while providing insight into global financial markets, this opportunity is for you.Key Responsibilities:Be proactive with a passion for technology and continuous learningManage multiple tasks in a dynamic environmentProvide exceptional customer serviceSupport Bloomberg's software, network, and hardware, coordinating with clients and partnersMaintain Bloomberg's private IP network, including connectivity and infrastructureIntegrate and support Bloomberg products/services in clients' environments, troubleshooting application issuesTroubleshoot hardware in virtual environments (VMWARE, CITRIX, etc.)Manage relationships with telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and escalate service issuesPrioritize a high volume of calls, messages, tickets, and team tasksAdapt quickly in a fast-paced team environmentRequirements:Proven excellence in customer serviceFluency in English and French (spoken and written)Knowledge of router commands and network protocols (SFTP, TCP, UDP, BGP, RIP, etc.)Experience in communicating and coordinating with partnersPassion for supporting technology across platformsStrong understanding of PC hardware, OS, and software (Windows & Mac OS, Office)Excellent interpersonal skillsAbility to stay calm under pressureStrong multitasking skillsPreferred Skills:Knowledge of telecommunication lines, network design, securityCertifications such as CompTIA A+, CCNA, or NET+Advanced Excel skills, including macros and VBAFamiliarity with message protocols like FIX 4.0, 4.2, 4.4Bloomberg leverages information and technology to organize and improve our world. Join our team of over 325,000 global professionals to unleash the power of information. #J-18808-Ljbffr