Job Description:

Technology External Assurance Manager

Location: Flexible – Staines (TW18 3DZ), London (EC2R 7HJ) or Leeds (LS5 3BF)

Flexible / Hybrid working.

Permanent

£70,000 - £80,000 (Neg depending on experience & location)

Role specific benefits: 10% Bonus (Company & Performance related)

Full time – 37.5 hours per week

We make health happen

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview
The purpose of this role is to assist in the operation of Technology External Assurance (TEA) function focused on supplier assurance by the execution and oversight of activities including risk assessments, contract reviews, due diligence, auditing, findings and reporting to manage the information security risks related to these areas for BGIUK’s evolving supplier profile aligned to defined OLAs and deadlines.

The role holder will also identify and deliver enhancements to TEA operations and ensuring regulatory and policy requirements are maintained including partnering with other functions, both within Technology, Procurement, Legal, Data Privacy and the wider business. Additionally, the role holder will provide surge support with the execution of Customer assurance activities.

The role holder will be expected to take an active part in the operation of the function by overseeing the activities of other members of the team and deputising for the Head of Technology External Assurance as required.

How you’ll help us make health happen:

• Execute and oversee the delivery of end-to-end supplier assurance both as part of the onboarding and ongoing processes aligned to defined OLAs, including first pass and follow-up reviews, risk-based analysis and conclusions of supplier responses based on supplier engagement & risk profile, documentation and reporting of findings.

• Execute and oversee the delivery of end-to-end audits both for Information Security engagements and wider Supplier Assurance audits aligned to Bupa’s standard and timelines, including planning, risk-based scoping, fieldwork, documentation, and reporting, in direct partnership with suppliers and Procurement.

• Reviewing supplier contractual agreements to ensure that Bupa’s expectations are fully achieved or formally risk accepted by appropriate leadership to defined OLAs and meet Bupa’s standards.

• Drafting and agreement of formal risk assessment papers to defined OLAs with internal stakeholders to ensure that risks are accurately assessed; clearly articulated; mitigations agreed and documented; and appropriate ownership is formally agreed.

• Track the remediation of findings and management of issues including reporting, obtaining updates and reviewing evidence received to ensure effective and timely closure.

• Oversee the delivery of TEA function including delivery of metrics and reporting; execution of quality assurance; and work allocation / prioritisation.

• Identify and ensure effective and timely delivery of enhancements to operations based on industry trends; evolving business risks and changes; and experience, including the digitisation of processes, documentation, and training & awareness.

• Attendance at required meetings representing the TEA function or in a delegated role set by the Head of Technology External Assurance.

• Own the execution of other activities as directed by Head of Technology External Assurance, including ad-hoc projects and Customer assurance activities.

Key Skills / Qualifications needed for this role:

• Senior professional experience with direct management responsibilities in either a Big 8 external practice, Internal Audit, or supplier / customer assurance function for a financially regulated / FinTech entity.

• Experience of working in a UK regulated organisation, especially FCA or UK GDPR.

• Certified in relevant audit, risk and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP.

• Strong information security/assurance, audit, compliance and risk knowledge, experience of IT risk and assurance frameworks, and control assurance assessments (e.g. ISO 27001, CIS 20, NIST, etc).

• Demonstrable experience in planning, executing and supervision of activities / deliverables such as controls assessments or audits.

• Demonstrable experience in review and assessment of contractual or regulatory artifacts / documentation.

• Effective critical thinking and problem solving to ensure that operations are delivered to expected standards and defined timelines while ensuring that stakeholder expectations are managed accordingly.

• Extremely good organisational, communication and administration skills with an exceptional eye for detail.

• Ability to continually prioritise and execute multiple activities at the same time with minimal supervision.

• Exceptional written, interpersonal and verbal communication skills

• Exceptional working knowledge of IT Solutions (Word, Excel, PowerPoint, SharePoint)

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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