We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

Overview

Our TechOps team is the heart of Monzo, ensuring that every Monzonaut has the tools and support they need to do their best work. As the friendly face of this team, our TechOps Support specialists are often the first point of contact for anyone needing help, whether it’s fixing a technical problem, setting up a new device, or getting a quick answer. We’re focused on providing a positive and empathetic experience with every interaction, building trust and making sure everyone feels heard and supported. We don\'t just solve problems - we build a foundation of reliability and excellence that enables the entire company to thrive.

You\'ll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. While the role is varied, responsibilities include:

Responsibilities

• Answering technical queries and questions in Slack
• Helping people resolve their issues face to face or via video call
• Ordering laptops and peripherals
• Delivering laptop onboarding sessions for new Monzonauts
• Carrying out basic admin actions across our SaaS platforms
• Working in a technical team that deals with a wide range of technical issues daily
• Presenting technical information to groups
• Creating an inclusive, supportive and helpful environment
• Communicating technical solutions to people with varying levels of technical expertise
• Troubleshooting macOS
• Understanding basic networking
• Learning quickly and sharing knowledge with others

Additional skills that would be helpful (not required):

• Experience managing macOS, Windows or ChromeOS devices using mobile device management
• Experience with Google Workspace or Slack administration
• Experience automating common tasks
• Experience in programming languages such as Python

Qualifications

Not ticking every box? That’s totally okay! Monzo is committed to diversity and inclusion. If you’re passionate about the role and eager to learn, we encourage you to apply even if you don’t meet every item.

What’s in it for you

• Salary range £35,000 - £50,000 plus share options
• Based in London; expected to work from the London office at least 4 days per week; hybrid options available
• Flexible working hours
• £1,000 learning budget per year for books, training courses and conferences

Application journey has 3 key steps:

• 30-minute interview with the hiring manager
• 2 hours of technical and behavioural interviews

This process should take around 2-3 weeks; we aim to be flexible with your schedule.

We have guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the process. For questions or accessibility needs, please contact businesshiring@monzo.com.

We’ll close the role once we have enough applications for the next stage; please apply soon to avoid missing out.

If successful, we\'ll work with you to find a start date and will communicate any potential delays with you.

#LI-OS1

Equal opportunities

Diversity and inclusion are priorities. We foster an inclusive environment for all to do the best work of their lives. Read more in our blog, the 2024 Diversity and Inclusion Report, and the 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants are considered without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don\'t require full or birth names at application stage.

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