Overview

Telephone Account Manager — Fully remote
Salary £25K per annum plus excellent benefits

Our client, a specialist mortgage lender, is seeking a Telephone Account Manager. This is a customer-centric, sales-orientated role. You will be the first point of contact for broker customers, delivering exceptional customer service in a timely manner. To be successful, you will be a persuasive communicator with a strong commercial mindset.

Responsibilities

• Client Management: Build lasting client relationships and deliver tailored mortgage solutions.
• Lead Generation: Qualify and convert inbound leads into sales opportunities.
• Customer Engagement: Manage queries via calls and digital channels, resolving issues and providing product guidance.
• CRM Management: Maintain accurate records of interactions and opportunities.
• Collaboration: Partner with KAMs, underwriting, and processing teams to ensure smooth applications and excellent service.

Qualifications

• Mortgage industry background is essential (from a telephone sales, account management, or customer service position).
• Strong communication skills with proven ability to build lasting client relationships.
• A target-driven, self-motivated attitude with negotiation and objection handling skills.
• High emotional intelligence and self-awareness.

Benefits and Work Environment

You will work in a supportive and collaborative environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing.

Competitive salary and a wealth of benefits including 30 days holiday plus bank holidays, Health cash plan, Growth Shares, Salary Sacrifice pension scheme & Employee assistance programme.

How to Apply

If this role aligns with your experience and appeals to you, please apply today and we will respond promptly.