My client who has been operating since 2015, is a growing provider of manned security and facilities management services such as commercial cleaning. They are holders of SIA approved contractor status. Their core security services include, Key Holding, Alarm Response, Lock and Unlocks, Mobile Patrols, Vacant Property Inspections, Manned Guarding, Site Security, Retail security, Concierge Security, Door Supervision, cleaning and Event Security for a diverse client base that includes; Councils, Care Homes, Schools, Academies, Universities, Gatehouses, Checkpoints, Zoos etc, with contracts across the country. From our Solihull Headquarters, our professional team of dedicated Managers, Supervisors, Security Officers, Cleaners, Engineers and Helpdesk Operatives provide efficient and effective services 24 hours a day, 365 days a year to the private and public sector.

I am currently working with them to appoint a customer focused Telemarketer/Appointment Maker. (35 hours per week, although part-time 20 hours may be considered ) the role is based in their head office in Solihull. This position will ideally suit someone with at least 2-3 years’ experience in telesales and appointment setting. The key responsibilities of the role include, but are not limited to:

• Making outbound telephone calls to prospective contacts, to secure appointments for our field-based teams.
• Qualifying new leads and opportunities to build and grow our CRM database.
• Logging calls, conversations and diarise call backs
• Building client relationships over the phone to understand their needs and service requirements.
• Working as part of a team to maximise opportunities and assist with company growth
• To be a key ambassador of the company

Candidate requirements
• Do you have a proven track record in setting appointments for a field-based business development team?
• Do you enjoy working in a growing business?
• Can you commute to Solihull?
• You will need to be determined and enthusiastic with a proven track record in achieving call and appointment targets.
• You must enjoy a fast-paced continuous improvement environment and play your part in its development.
• Working within the facilities management arena will be highly beneficial but not essential.

Basic salary (full-time) £24k, Monthly commission, PDP annual bonus, OTE £30k, 20 days holiday p/and 8 bank holidays (pro rata part – time), Hybrid working options and On-site parking

We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.