Overview

Temporary Accommodation Decant Officer - Westminster Council

3/6 months Contract (Hybrid)

Westminster City Council is seeking a proactive and empathetic Temporary Accommodation Decant Officer to support our housing services team.

This role is pivotal in ensuring that residents in temporary accommodation are managed with care, efficiency, and dignity during decant processes.

You will be responsible for managing queries, maintaining accurate records, and ensuring temporary accommodation is matched appropriately to individual needs.

This is a fast-paced role requiring strong communication and case management skills, with a focus on delivering excellent customer service to vulnerable residents.

Responsibilities

• Manage queries from residents and external stakeholders related to temporary accommodation and decant processes.
• Maintain accurate records and documentation to ensure compliance and effective case management.
• Ensure temporary accommodation is matched appropriately to individual needs and circumstances.
• Act with care, efficiency, and dignity in all interactions with residents and colleagues.
• Collaborate with housing services and other teams to coordinate decant activities and transitions.
• Provide high-quality customer service in a fast-paced, dynamic environment.

Qualifications

• Mandatory experience in housing or public sector environments.
• Experience in temporary accommodation or homelessness is highly desirable.
• Strong written and numerical skills.
• Proven ability to manage cases and maintain accurate records.
• Excellent telephone and interpersonal communication skills. Ability to work effectively in a fast-paced, dynamic environment.
• A customer-first mindset, with empathy and understanding at the heart of all interactions.

Additional Information

• No budget or line management responsibilities.
• Flexible/agile working arrangements available.

How to Apply

IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE.

We do not hold CVs on file without first speaking