Tenant Engagement Officer

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Job Description

Tenant Engagement Officer (Tenancy Services).

Working within the tenancy services team, this exciting role will support tenants in and around 7,900 council homes. You will work with an enthusiastic team whilst we continue to develop our tenant involvement in a progressive and dynamic way.

Our Tenant Engagement Officers are very active in the community ensuring tenant involvement is meaningful and drives service improvement. It is a very exciting time to join and shape this crucial area of our housing work. There will be a clear focus towards providing Transparency, Influence, Accountability and commitment to the principles of inclusion.

You will need to have and use superb communication skills, be proactive in identifying, planning and leading activities, projects, events, engagements and reviews. The key skills of empathy, positivity, understanding and patience will be a clear advantage in this rewarding role.

Hours of work are 37 per week, Monday to Friday with a requirement to attend evening meetings and occasional weekend events as and when required.

DBS clearance is required for this role.

This is a hybrid working role (a minimum of 1 days per week working in the office).

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

To find out more

For more information about this role please call Adam Keer (He/Him) on 01473 433510 or email adam.keer@ipswich.gov.uk

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

How To Apply

Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification

To apply, please visit our website where you can complete the online application form for this vacancy.

The selection process is likely to include Interviews, Workshops and Personality profile testing.

Closing date: 11.55pm, 5 September 2025.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications

Please note CVs are not accepted.

About The Team

IMPORTANT PLEASE READ BEFORE APPLYING

To apply , please follow the application process detailed above.

This job does not have a Suffolk Jobs Direct online application form.

The ‘Apply Now’ button below only allows you to submit a job alert, not an online application.

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Location:
Ipswich, England, United Kingdom
Salary:
£60,000 - £80,000
Job Type:
FullTime
Category:
Management & Operations

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