Overview

Tenant Involvement Officer – Waverley Borough Council, Surrey

• £38,150-£40,988 per year
• Permanent
• Full-time
• Hybrid

Have you previously worked in a role where engaging directly with tenants or community members was central to your responsibilities? You should be familiar with the regulatory and legislative requirements around tenant involvement in social housing or local government, and have experience planning and delivering engagement events or campaigns aimed at improving services and communication with service users. Experience in social housing tenant participation and a solid understanding of housing legislation, regulatory requirements, and best practices (ideally within a local authority environment) are valued. As a skilled communicator, you should be able to build meaningful relationships and influence a diverse range of stakeholders and tenants to engage effectively. You should also be highly organized, capable of managing multiple priorities, planning and delivering tenant engagement events, and working both independently and collaboratively to achieve results.

Responsibilities and expectations

• Engage directly with tenants and community members to support tenant involvement initiatives.
• Plan and deliver engagement events and campaigns to improve services and communication with service users.
• Build relationships with a diverse range of stakeholders and tenants; influence engagement outcomes.
• Coordinate multiple priorities, working independently and with teams to achieve results.

Requirements

• Experience in social housing tenant participation and knowledge of housing legislation and regulatory requirements.
• Strong communication and relationship-building skills.
• Organised with ability to manage multiple priorities and deadlines.
• Ability to work in a hybrid, full-time role.

How to apply

For an informal discussion about the post, contact hr@waverley.gov.uk. We do not accept CVs without a completed application form. Strictly no agencies please.

Closing date for applications: 9:00am on Monday 22nd September 2025

Interview date: Monday 29th September (to be confirmed)

About us

In return for your contribution, we offer a competitive benefits package including hybrid and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme.

We are committed to reflecting our diverse local communities and are a Disability Confident employer. We welcome applications from serving or ex-members of the armed forces and their partners, with an interview scheme for military personnel where they meet essential criteria. Note: right to work in the UK will be checked as part of the interview process.

Please note we do not accept applications after the stated closing time.