LocationBased in our Sheffield city centre office 3 days per week, working remotely 2 days per weekWorking hours37.5 hours per week (Monday-Friday, 9am-5.30pm with very occasional Saturday working)Salary£25,900 (OTE of £28,000)Start DateMust be able to start on Tuesday 14th October - First 5 weeks will be full time in the office for full training and onboarding. (non-negotiable)nb. Contact Centre experience is essential for this role.Our missionTwo in five people in the UK rent their homes. Goodlord\'s mission? To provide them with the best renting experience in the worldWe started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solutionLike all scale-ups it\'s been a bit of a rollercoaster journey, but we\'re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission!The OpportunityProfessionally supporting our customers with high levels of accuracy (this is super important) via phone, live chat and email.Pro actively working to progress referencing applications end-to-end ensuring reports are generated for our customers, in line with our KPI measurements.Helping tenants to move into their dream home through meeting and exceeding targets.What we need from youPrevious experience working in a highly targeted and fast-moving contact centre or customer service environment - sadly if you do not have this experience we are not able to move forward with your applicationCustomer centric mindset allowing you to quickly identify and understand the needs of our different customersHave great attention to detail and can easily identify inconsistenciesIt would also be great ifYou have previous experience in conducting credit or ID checks or working within the lettings industryyou’re super organised and have proven your ability to prioritise effectivelyWhat\'s in it for youGrow with Goodlord: your development is important to us, that\'s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you\'ll learn loads and develop both personally and professionally!Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage all Goodlordians to take full advantage of their annual leave entitlement.Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivalsOur team: we\'re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We\'re all in it together, we learn from each other, we\'re genuine and we don\'t have time for politicsWhat\'s next?If you\'re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!A full job spec is available on requestGoodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we\'d like to hear about that too, please just include it in your application. Come and join us!Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.Regrettably we are not able to provide sponsorship for this role.No agencies please - we have tried and trusted partners we would turn to should we require support. #J-18808-Ljbffr