Job number UU03165 Country United Kingdom Region Cumbria Location name Kendal - Kent House, Mintsfeet Road South, Kendal, Cumbria, LA9 6ND Posting End Date 29/07/2025 Band 5a Role Type Permanent Work hours 37 Hours per Week Salary £48,078.00

Salary - £48,078.00
Work Type - Hybrid
Job Location - Kendal - Kent House, Mintsfeet Road South, Kendal, Cumbria, LA9 6ND
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• Enhanced parental leave schemes

Job Purpose

As Third Party Coordinator you will provide advice and assistance to the Project Delivery Team to ensure that potential customer and third-party problems are identified early, designed out where possible or mitigated and resolved.

Accountabilities & Responsibilities

• Working with the Delivery Manager and the wider project team to identify customers, stakeholders (both internal and external) and third-parties. Understand the challenges and risks associated with the delivery of capital projects, through the completion of a Customer Impact Assessment and a Third Party Identification Checklist which will aid the development of a project specific comms strategy to manage associated risks. All assessments to be updated throughout the project lifecycle.
• Creating a Stakeholder Management Plan to ensure effective customer and stakeholder engagement throughout the project life cycle, with documented interactions, capturing all internal and external communications with clear actions, making sure that all customer/stakeholder issues are dealt with in a timely manner and where possible resolved at the earliest opportunity.
• Developing a strong working relationship and lines of communication with Planning, Landscape & Ecology, Access & Acquisitions and the Area Engagement Lead to ensure all necessary consents and permits are in place prior to starting onsite to mitigate any delays in the delivery of the project.
• Following the company Project Delivery System and sharing pertinent project information/documentation via ProjectWise, and feeding into weekly, monthly and quarterly reports to keep the project team updated.
• Undertaking assurance activities such as customer and site visits to monitor project performance for customer and third-party activities and review regularly to make sure lessons are learnt for future projects.

Technical Skills & Experience

• Be enthusiastic about delivering great customer service.
• Be able to engage in effective communication with customers, Internal & External Stakeholders, and can change communication style to suit different situations.
• Good knowledge of Microsoft applications (word, excel & power point in particular)
• Be able to prioritise tasks, time & resources to deliver business targets / objective
• Have technical, commercial & contractual awareness / competence with a good understanding of medium to high complexity Water Industry Projects

Qualifications

• Degree educated or long-standing experience of customer service and third-party activities in construction projects.

Additional Information

The successful candidate will be initially assigned to a number of projects in and around the Carlisle area but will also be required to support with projects across Cumbria.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.