Trade Desk Representative - Client Services (German Speaking), London

Client: Interactive Brokers

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 8c71d74c904f

Job Views: 8

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

Responsibilities

• Investigate client inquiries related to margin analysis, position liquidations, trade cancellations, order triggers, products, exchanges, order status, and execution inquiries.
• Resolve routine and complex client inquiries, concerns, and complaints promptly via phone, tickets, and chat, maintaining courtesy and sound judgment.
• Familiarize with proprietary trading platforms and portals to educate clients and support our automated, self-service business model.
• Assist the Quality Assurance Department in resolving complaints.
• Coordinate with local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering, and Compliance globally.
• Analyze existing systems and procedures to recommend and implement improvements, contributing to client service policies and systems development.

Qualifications & Experience

• University degree (NFQ level 7) in finance, economics, or relevant experience.
• Minimum of two years of experience in the financial industry preferred.
• Deep understanding of financial markets, margin methods, execution platforms, exchange operations, and regulations.
• Excellent product knowledge: Equities, Options, Futures, Fixed income, Mutual Funds, FX, CFDs.
• Proficiency in PC technologies: Advanced Excel, Office Suite, Email.
• Critical thinker with a passion for technology and financial markets.
• Self-motivated, able to work under stress independently and in teams.
• Fluent in English with strong communication skills; additional languages such as German or Italian are required. Other languages are a plus.
• FINRA SIE and Series 7 certifications preferred or interest in obtaining them.

Location and hours:

20 Fenchurch Street, London, EC3M 8AF

9am – 6pm, Monday – Friday

Benefits:

• Career development opportunities
• Salary based on experience
• Performance-based bonus scheme
• Discretionary stock grants
• Group Life Assurance
• Income Protection
• Pension scheme based on gross earnings
• Hybrid work model
• Additional annual leave with service
• Daily company-paid lunch and snacks (office-based)
• Access to Private Medical Insurance, Dental, and Health Cash Plans (post-probation)
• Company events
• Travel season ticket loans
• Cycle to work scheme

Interactive Brokers is an Equal Opportunity Employer committed to diversity, equity, and inclusion. If you're ready to join our London team, apply today!

We adhere to FCA Consumer Duty standards in our policies and practices.