Overview

Kurdish Housing Association is a small, community-based organisation in North London, working to provide safe, affordable housing and support services to a diverse tenant base.

Role

We are seeking a committed, proactive, and community-minded Housing Officer to deliver high-quality housing management services, with a strong focus on customer service, tenant engagement, and operational efficiency. This is a full-time hybrid role for a Trainee Housing Officer based in London, with the flexibility of some work-from-home arrangements. The Trainee Housing Officer will be responsible for assisting with tenancy management tasks, addressing anti-social behaviour issues, providing housing management services, and delivering supportive housing. Daily tasks will include handling tenant inquiries, maintaining tenant records, and supporting senior officers with various administrative duties.

Responsibilities

• Assist with tenancy management tasks for housing tenants
• Address anti-social behaviour issues in line with policies
• Provide housing management services and support housing-related initiatives
• Deliver supportive housing and ensure high-quality customer service
• Handle tenant inquiries and maintain accurate tenant records
• Support senior officers with administrative duties

Qualifications

• Skills in anti-social behaviour and tenancy management
• Proficiency in housing management
• Strong communication and customer service skills
• Experience or interest in social housing
• Excellent organizational and time management skills
• Ability to work both independently and in a team
• Background in social services or community housing is a plus
• Relevant academic qualifications in housing, social work, or a related field
• Ability to speak Kurdish or Turkish is desirable

Employment type

• Full-time

Job function

• Other