We have a fantastic opportunity for a proactive and motivated team player to join us as a Trainee Technical Advisor on a part-time, flexible hours basis. This is a fantastic chance to start your career in the Technical Advisor field and provide the best customer service and advice to our customers.

Please note that this Trainee Technical Advisor role is offered on a part-time, flexible hours basis. Hours to be 4 hours a day in the summer – 20 hours per week, with a flex up to 42.5 hours in the cooler 6 months, or to cover holidays, or simply as required.

As a Trainee Technical Advisor, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The purpose of the Trainee Technical Advisor role is to provide underfloor heating technical advice and support to trade and domestic customers, over the phone and via email. As this is a trainee role, no previous knowledge is required as full training will be provided. You will provide the highest level of service to internal and external customers.

You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!

Key Responsibilities:

• Answer technical phone calls and manage technical support email accounts. Responding to all queries in a professional and timely manner
• Understand the different types of enquiries for technical support to be able to prioritise workload
• Build strong relationships with the sales team to assist with technical queries from potential customers and support the increase of conversion rates
• Build a level of understanding towards the customer’s needs and resolve any technical issues that they may be facing.
• Effective resolution to any minor queries, escalating any more complex queries or complaints that need further investigation to the Technical Manager
• Take end users through the programming and understanding of how best to utilise the underfloor heating systems
• Support with both tradesman and DIYers installing the Heating systems

You’ll live and breathe our customer-first ethos, with a proactive and forward-thinking approach to learning and expanding your knowledge. You’ll be driven to make a real success of your career, actively seeking to learn and understand new challenges and products. You’ll be a real team player, working within a small technical team, taking pride in all that you do and the value you add to our customers and business

About Us:

The Underfloor Heating Store is a market-leading online retailer of electric and water underfloor heating systems and associated products direct to consumers. Our huge range of underfloor heating products means there’s something for every project and every budget. As part of the Highbourne Group which proudly consists of City Plumbing, PTS, DHS, NSS, The Underfloor Heating Store, Plumbnation and Plumbworld, we’re proud of our reputation for selling quality products to both trade and retail customers and we’re super excited about our future! We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits:

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.