Training and Development Manager - Star Pubs

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Training & Development Manager - Remote based

Function: Star Pubs

Location: Field-based

Contract: Permanent

Salary: £35,000 - £45,000 (depending on experience)

Your Benefits And Rewards

• Annual bonus
• Company car (full UK licence is required)
• Meal and broadband allowance
• Company-funded private medical healthcare
• Double-matched pension contributions (up to 10%)
• 35 days holiday (with the opportunity to buy and sell)
• A monthly case of our ciders and beers (including No & Low Alcohol brands)

There are opportunities to get involved with colleague networks to support diversity and inclusion. If you are passionate about diversity, equity and inclusion, we welcome you to help shape the future of Star Pubs.

Closing Date: 5th September 2025. Vacancies may close early if we receive a high number of applications, so please apply promptly.

As the nation’s leading pub, cider and beer company, we are looking for brilliant people to help us on our journey to a better future. HEINEKEN owns over 2,400 pubs in the UK, with Star Pubs operating a large shared estate where operators run many pubs at the heart of their communities.

About The Role

We are on a mission to onboard the best Licensees and Pub Operators and support them through marketing and capability training. Our Training & Development Managers provide training that helps Licensees and operators improve business sustainability and operate efficiently. You will create and deliver engaging training content and collaborate with internal and external stakeholders to continually improve programmes. Content may include interactive virtual courses, checklists, e-learning, or other formats. You will stay up to date with market changes to adapt training materials and explore market-leading engagement methods.

You will get to know Licensees, regularly connect with high-performing customers, learn from their success stories, and translate these into learning interventions for broader sharing across Star Pubs. Your training content and delivery will demonstrate our mission to bring out the best in the great British pub.

About you – what we’re looking for

You should have experience in group training and/or presenting, with a track record in content design and examples to share. Hospitality experience or a background in retail operations / customer service with a passion for training and development is desirable. We’re looking for people who can advance this role through confident communication and stakeholder engagement.

You’ll need to be self-motivated, comfortable working from home (expected to be 60% of your time) and also able to visit the business as required.

The application

Please apply before 5th September 2025. If you need adjustments to support your application (e.g., information in different formats or accessibility accommodations), please contact us. We welcome applicants who may not meet every requirement and see this as an opportunity to develop and unleash potential.

Who We Are

Star Pubs is part of HEINEKEN UK. The majority of our 2,400 pubs are leased to small businesses and entrepreneurs, with around 200 pubs operating on our Just Add Talent model (a managed operator agreement). Our aim is to attract and retain the best operators, invest in great pubs, and provide licensees with market‑leading insights and support. If you join us, you’ll have unique development opportunities and share in a rewards package that goes beyond salary. Learn more about life at HEINEKEN through our colleagues on LinkedIn. Join us and brew a better career.