Training Coordinator (12-Month Fixed Term Contract)

Division – Operations

Department - Human Resources

Salary – National (Edinburgh and Leeds) ranging from £28,800 to £43,100 and London £31,600 to £47,400 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive.

This role sits within our Organisational Capability team. The team work with ExCo and leadership teams to develop capability to meet evolving needs and deliver our priorities. We also partner with the business to identify and deliver training and professional development.

This role plays a key part in enabling learning at the FCA. You’ll provide high-quality logistical support and coordination for FCA Academy training events, both virtual and in-person. This includes scheduling training, coordinating with suppliers and trainers, organising resources and ensuring smooth delivery of sessions.

What will you be doing?

• Planning and coordinating training logistics, including scheduling, preparation of resources and ensuring training sessions are set up and ready to go
• Managing and responding to enquiries received via the training mailbox and being responsive and supportive to all stakeholders, colleagues and external providers
• Overseeing course and delegate waitlists and handling cancellations in accordance with agreed service levels and utilisation targets
• Acting as key point of contact for the Learning Management System (LMS), providing support with testing, issue resolution, feedback and identifying potential improvements

What will you get from the role?

• Play a key role in maintaining a smooth and positive learner experience at the FCA Academy
• Thrive in a busy but friendly environment, where your contributions and initiatives are highly valued
• Work within a team that supports your development and recognises your contributions
• Be part of a supportive and inclusive workplace that values support, communication and mutual respect
• Engage with colleagues at all levels within the organisation and liaise with external stakeholders

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.

Minimum

• Proven experience in a similar training coordination role in a customer-focused or service environment
• Strong experience in administrative tasks and organisational management, with proven expertise in planning and coordinating activities or events effectively
• Confident and experienced in using IT systems and proficient in Microsoft Office applications

Essential

• Can perform effectively in a fast-paced setting and can adapt to changing needs
• Be a supportive team player who contributes positively and engages in effective communication
• Capable of independently managing your workload, taking initiative and navigating challenges with practical solutions
• Able to prioritise work and escalate issues appropriately, offering possible solutions where relevant
• Approaches customer interactions with professionalism, care and respect
• Ensures confidentiality is respected and acts with integrity
• Open to feedback and maintains a strong commitment to personal and professional development

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month
• Life assurance of eight times your basic salary
• Income protection

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares.