Transformation & Compliance Strategic Lead

Hemel Hempstead (Hightown House)
63,250 per annum - 35 hours per week

Are you a strategic thinker with a passion for service transformation and regulatory excellence? JoinHightown Housing Association, a leading charitable provider of housing and support, and play a pivotal role in shaping the future of care and supported housing.

About Us

At Hightown, we believe everyone should have a safe home and the support they need. Our Care & Supported Housing (C&SH) Directorate supports over 800 people across 90 services, including individuals with learning disabilities, mental health needs, and those experiencing homelessness. With around 1,000 dedicated staff, we are committed to delivering high-quality, person-centred services.

Your Role

As Transformation & Compliance Strategic Lead, you will report directly to the Director of Care & Supported Housing and lead two key functions:

• C&SH Support
• C&SH Housing & Asset Management

You will be responsible for driving innovation, ensuring regulatory compliance, and embedding a culture of continuous improvement across our services and properties.

Key Responsibilities

• Strategic Transformation: Design and implement a transformation strategy to enhance service quality, customer experience, and operational efficiency.
• Compliance Leadership: Ensure full compliance with all regulations such as, but not limited to, CQC, Ofsted, HHSRS, and the Supported Housing (Regulatory Oversight) Act.
• Data & Performance: Develop robust data systems to track outcomes, inform decisions, and support business intelligence.
• Stakeholder Engagement: Build strong partnerships with commissioners, local authorities, and internal teams.
• Growth & Innovation: Identify funding and tendering opportunities, and lead key departmental projects.

What You Will Bring

• A degree or equivalent experience in housing, social care, or business management
• Professional qualifications in compliance, leadership, or project management
• CIH Level 5 in housing (or a commitment to undertake and complete this qualification if not already held)
• Proven experience in regulated care or housing environments
• A full UK driving licence with access to a car and business insurance.
• Strong understanding of supported housing frameworks and regulatory standards
• Excellent analytical, communication, and leadership skills
• A collaborative, values-driven approach with a focus on equity and co-production

Why Join Hightown?

• Be part of a purpose-led organisation making a real difference
• Lead meaningful change across a diverse and impactful service portfolio
• Work with a passionate, supportive, and forward-thinking leadership team
• Enjoy a competitive salary and benefits package

What We Offer:

• A Supportive Environment: Join a team that values collaboration and mutual support.
• Professional Growth: Opportunities for training and development to enhance your skills.
• Annual leave: 33 days including Bank Holidays (increasing with service)
• Competitive Salary: 63,250 per annum for a 35-hour week.
• Monthly Attendance Bonus
• Flexible working: Hybrid working
• Workplace Pension Scheme: And life assurance cover of three times your annual salary.
• Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.
• Employee Support: Health & wellbeing services.
• Free On-site Gym Access

Ready to lead transformation and shape the future of supported housing?

Apply now and bring your vision to life at Hightown.

Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.

Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.

We are an Equal Opportunities & Disability Confident Employer