The Client Success Team is part of Services business at Citi.

This role is initially an 18 month programme for an Apprentice to come and work within Treasury & Trade Solutions (TTS) in a fast paced, dynamic environment.

It provides the opportunity to work across the sales organisation or within our product teams in a hands on role to build a skillset and career path that supports the ongoing success of the business.

This role is part of the Client Success Team in Treasury & Trade Solutions (TTS) working closely with Solution Sales & Product Sales team with a defined portfolio of headquartered Banking clients, as well as Global Network Bank (GNB) clients with a significant buying centre to develop an understanding of their Treasury Objectives, operating procedures, organisations structures and transaction service needs in identifying and supporting the delivery of TTS Products.

The apprentice role is focused on:

• Getting an understanding of the client ecosystem and how the client success team supports our client relationships

• Driving client experience, ensuring proactive communication with key decision makers within the client organization as well as the internal client team

• Creating a platform to grow and develop a career in Financial Services

Key Responsibilities:

• Ownership of key deliverables for the business

• Support efforts across our client relationships and operating models.

• Assist in key projects across the team working closely with a variety of stakeholders

• Work with TTS Client Executives to ensure understanding of key TTS Sales activities for portfolio drive completion of projects and delivering a superior client experience.

• Provide support where necessary for the coordination of critical projects with relevant stakeholders within TTS such as Implementation of new solutions, VOC feedback and associated action plans.

Development Value:

• An outstanding opportunity to gain exposure and insight to everday life at a global bank

• Work with a team of industry professionals from varied backgrounds and with wide-ranging experiences

• Learn about how banking works and the role it plays in supporting everyday processes and functions as well as the central role it plays in how global business functions

• Gain hands on experience of real business and technology projects that will be representative of challenges in many roles both within and beyond financial services

• Invaluable work experience to set up a future career for a curious and ambitious individual

Qualifications:

• You have been resident in UK 3 yrs prior to starting apprenticeship with the right to work in UK

• Minimum A-C or 4-9 in Level 2 Maths and English or equivalent

What we’ll need from you:

• Consistently demonstrates clear and concise written and verbal communication skills

• Organisational skills

• Ability to analyse data

• Capable of prioritising workload

• Demonstrates high level of diligence, motivation and organizational skills.

What we can offer you:

This role will provide you with an in depth understanding of unique areas within Services and will give exposure to global teams at Citi.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model, but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.