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Join to apply for the Trial Coordinator, Ezra role at 207 & 209 BRENTWOOD ROAD LIMITED

Job Role: Trial Co-ordinator

Location: London (Hybrid - 3 days in Office)

Who We Are

Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.

At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.

This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.

The Role

To aid our rapidly expanding growth, we are looking for a Trial Coordinator to help us launch EZRA experiences for prospective and existing customers. In this role you will facilitate the showcasing of EZRA's key propositions and solutions, whilst providing a seamless world class customer service experience to clients looking to contract with us.

You'll be joining our high performing EMEA Growth Marketing team, and will work cross-functionally with other departments including delivery, sales and technical support. This role reports into the Director of Growth Marketing.

What You’ll Do

• Work with the sales and marketing team to provide an effective and proactive product Trial experience to prospective accounts who are looking to have practical exposure to EZRA's propositions
• Be an extension of the EZRA brand and help prospective customers understand how EZRA can partner with their organisation
• Check-in with client stakeholders and provide data and insights to the Sales team post-trial, to ensure a detailed and thorough implementation as we move forward with partnerships
• Project manage the client onboarding set-up, and support our Customer Success Managers in providing opportunity for growth with existing customers
• Be a point of contact and support the CSM on executing deliverables and reaching milestones
• Proactively work with customers and our sellers to understand what success looks like and facilitate an experience that will resonate with what they are trying to achieve through their EZRA experience
• Plan and prepare for client debriefs, compiling account reporting including PPT presentations and data analysis to provide data insights and trends
• Participate in all aspects of EZRA's CSM community (training, systems, processes)
  
  

• You have 2+ years experience in an Administration / Operations / Customer Success position or a similar role, ideally working directly with prospective and existing clients
• You are experienced in working cross-functionally with other departments particularly Sales, Customer Success and Delivery Operations
• You have an understanding of how to align outputs to the need of a customer in line with business strategies
• You are passionate about innovation and looking at better ways to work
• You are proficient in reporting and the creation of visuals/graphics to showcase results
  
  

• Your own world class coach
• Friends and family coaching
• 2 weeks work from anywhere
• Charity days
• Learning and Development Budget
• Weekly wellbeing hour
• Private medical insurance
• Pension scheme
• Life Assurance
• Flexible working hours
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services and Staffing and Recruiting

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