Overview

Tusker Renewal & Engagement Executive - Watford

End Date: Tuesday 16 September 2025

We support flexible working – flexibility in when hours are worked.

Job Details

• JOB TITLE: Renewal & Engagement Executive
• SALARY: £30,609
• LOCATION(S): Watford
• HOURS: Full-time
• WORKING PATTERN: Hybrid work style, spending at least three days per week, or 60% of time, at the Watford site. During training, new starters are in the office 5 days a week until competent and fully trained.

About This Opportunity

Are you passionate about building relationships, providing exceptional service, and helping employees choose their next car? Join our dynamic Employee Engagement Team as a Renewal & Engagement Executive! In this role, you'll be the primary point of contact for existing customers nearing the end of their employee car benefit agreements, guiding them through their renewal options and ensuring a seamless and positive experience. You'll play a vital role in driving customer retention, identifying opportunities for growth, and contributing to the continued success of our rapidly expanding business.

About Us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit the Tusker car website for more information.

What You’ll Need

• Experience working in a phone-based customer service or sales role and familiarity with salary sacrifice car schemes or other employee benefit programs.
• A genuine passion for providing exceptional customer service and building strong relationships with excellent communication, interpersonal, and negotiation skills, with the ability to confidently interact with customers over the phone and via email.
• A warm, enthusiastic, and outgoing personality with a genuine desire to help others. A proactive and self-motivated individual with a strong work ethic and a desire to succeed.
• Strong interest in cars and the automotive industry. (Prior knowledge of salary sacrifice car schemes is a plus!)

A proactive and resourceful problem-solver with the ability to prioritize tasks effectively under pressure. Ability to think critically, solve problems creatively, and adapt to changing situations.

• Self-motivated, driven, and detail-oriented with a flexible approach to work. A proactive and self-motivated individual with a strong work ethic and a desire to succeed.
• Strong organizational and time management skills, with the ability to prioritize tasks, manage a pipeline, and meet deadlines.
• Ability to work collaboratively as part of a team and contribute to a positive and supportive work environment.

Helpful Experience

• Initiate outbound calls to customers in renewal database to understand needs, present renewal options (including vehicle upgrades and agreement extensions), and secure renewed agreements.
• Efficiently manage workload, ensuring timely follow-up on renewal opportunities and adherence to established turnaround times.
• Employ a consultative approach to understand customer concerns, address objections, and tailor solutions that meet individual needs.
• Stay up-to-date on latest vehicle models, features, and industry trends to provide informed recommendations. Participate in internal demo car testing for product knowledge. Prepare tailored quotations and clearly communicate lead times, following up to nurture leads and secure orders.
• Represent the company at driver roadshows and launch events, gathering customer feedback and promoting services.
• Collaborate with colleagues, supervisors, and other stakeholders to ensure a seamless customer experience.
• Identify opportunities to improve the renewal process and contribute to ad-hoc projects as needed.
• Provide outstanding customer service through phone and email, building rapport and long-term relationships. Manage live chat inquiries to provide immediate support.

Working For Us

We’re focused on creating an inclusive workplace and celebrating diversity in all its forms. We want our people to feel they belong and can be their best, regardless of background, identity or culture. We welcome applications from under-represented groups. We’re disability confident and can arrange reasonable adjustments to recruitment processes on request.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Discounted shopping and other lifestyle benefits
• 22 days’ holiday, plus bank holidays
• Wellbeing initiatives and parental leave policies

Ready to start growing with purpose? Apply today.