Overview

UK PRODUCT MANAGER

Location: Remote & Hybrid options available

Contract: Permanent - Full Time - 37.5 hours per week

Salary: Dependant on Experience

Reports to: Head of UK Product

Job Benefits:

• 33 Days Holiday pro rata inclusive of bank holidays
• Pension Contributions
• Volunteer Day
• Group Life Assurance
• Cinema Discounts
• Online Shopping Discounts
• Cycle to work Scheme
• Discounted Gym Membership
• Virtual GP
• Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support
• Exclusive discounts on our holidays for you, your friends and family
• Annual familiarization visit at any of our country houses

About the Role

This role is part of the team that oversees the management and development of our existing UK Guided Walking, Self-Guided and Special Interest holiday products and the development of new products within the UK. The range of our holidays continues to evolve in line with consumer demand and our product managers are at the forefront of developing our holidays to improve their desirability and profitability.

You'll work as part of a Product Creation team to create and develop holidays. You'll be supported by our Product Operation team and work collaboratively with colleagues across the business. This role works with external partner accommodation but also with our own 15 country houses.

You'll be working on centre based and multi-centre holidays so there is huge variety in the role. We have a wide range of product so you'll need to be a great multi tasker and have the ability to work with small B&Bs and individual guides to large hotels.

Key Duties & Responsibilities

• Product Development: Research, design, and refine walking & special interest itineraries in the UK.
• Portfolio Management: Work with Head of UK Product to maintain a compelling product mix across key destinations, identifying gaps and opportunities.
• Supplier & Partner Liaison: Manage relationships with leaders and local suppliers.
• Negotiation: It's important that we are competitive, and so negotiating the best product for the best price is key.
• Quality Assurance: Monitor trip performance and customer feedback; drive improvements in experience.
• Market & Competitor Analysis: Stay informed about trends, customer preferences, and competitor offerings.
• Commercial Performance: Develop competitively priced trips working alongside the commercial team to monitor trip profitability to enable us to achieve profit and revenue targets.
• Collaboration: Work with marketing and sales to create compelling content, and with operations to ensure seamless delivery.
• Sustainability & Responsibility: Ensure all product development aligns with our responsible travel ethos.
• Risk Management: Ensure that trips are all safety compliant and drive improvements where needed.
• Customer satisfaction: Work closely with our operations team to ensure that our leaders deliver a customer experience that exceeds expectations.

What are we looking for?

We would love to hear from you if you have these essential skills:

• Experience in travel in product development or tour operations (ideally 3+ years).
• Organised, commercially savvy, and detail-oriented.
• Excellent communicator and relationship-builder.
• Familiar with contracts, budgets, and the practical side of running group tours.

The following criteria is desirable and advantageous:

• A love for walking, adventure, and immersive travel experiences.
• Self-starter who thrives in a collaborative, fast-paced environment.
• A genuine interest in sustainable and responsible travel.
• A flair for communicating a passion for these holidays, both internally and externally

About HF Holidays

HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We've been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15 country houses located in some of the UK's best-loved national parks and National Landscapes.