THE PURPOSE OF ACTIONSTEP

Helping law firms modernize and embrace the future.

Law firms provide an essential service to our society. Lawyers and law firm professionals protect people and assets, reduce collective risk, and help businesses grow.

Law is an incredibly demanding profession that involves complicated, precise work with heightened client care. Midsize law firms often lack the management experience, technology and administrative processes to help them do this work efficiently, instead relying on long hours and manual processes. As a result, the legal sector has traditionally been slow to change. Until now.

Through our powerful, innovative law firm management technology, Actionstep enables law firms to work efficiently, delight clients, evolve with the market and thrive as efficient, profitable businesses.

With Actionstep, law firms are equipped to confidently embrace the future.

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 40,000 and a team of over 220 in the USA, Australia, UK, Canada and New Zealand.

Job Title: Product Manager – Enterprise

The Purpose of Your Role

As a Product Manager – Enterprise at Actionstep, your mission is to define and deliver critical platform features that serve the needs of our growing base of larger, more complex legal customers. These features include foundational enterprise capabilities such as Single Sign-On (SSO), Permissions & Access Management, Advanced Search, GDPR, Security Services, and other compliance- or scale-related needs specific to mid-sized and large law firms.

As Product Manager – Enterprise, you will take ownership of product initiatives from concept through launch and into post-release refinement and lifecycle management. This role demands strong cross-functional collaboration, a keen understanding of enterprise law firm customer needs, and the ability to prioritize trade-offs for both immediate customer impact and long-term platform scalability.

What You Will Be Doing

In this role, you will be accountable for:

Enterprise Product Ownership

• Own and evolve a number of enterprise-specific product capabilities, such as authentication (SSO), permissions architecture, advanced search, GDPR compliance and secure platform services.

• Engage directly with large and mid-sized law firms to validate needs and pain points, and translate them into scalable product requirements.

• Ensure features are enterprise-ready in terms of scalability, security, configurability, and compliance.

Delivery Execution

• Drive initiatives from discovery through delivery using agile and design-thinking practices.

• Create clear, well-defined product requirements including PRDs, initiative phases, user stories, specs, wireframes, and user flows.

• Collaborate with engineering and design to bring features to life, ensuring technical feasibility and high-quality outcomes.

• Oversee testing, documentation, training enablement, and rollout planning to ensure successful launches and customer adoption.

Cross-functional Collaboration

• Partner with stakeholders in Engineering, Design, Sales Engineering, Customer Success, and Marketing to ensure alignment and consistent communication across all phases of the product lifecycle.

• Serve as a voice of the enterprise customer internally, ensuring that platform investments are driven by real user needs and business outcomes.

Strategic Insight & Lifecycle Management

• Maintain ownership of your domain's roadmap, informed by customer feedback, usage data, commercial input, and platform goals.

• Contribute to broader company-level planning by surfacing enterprise insights, risks, and emerging needs.

• Monitor product usage, customer satisfaction, and technical performance post-launch to drive continuous improvements.

Customer & Market Engagement

• Regularly engage with customers to understand evolving requirements, especially those related to security, scalability, and operational control.

• Stay up to date on legal tech trends, competitive offerings, and broader enterprise SaaS best practices in areas like authentication, permissions, and user management.

Relationship Management

• Build and nurture strong working relationships with key internal stakeholders and external enterprise clients.

• Represent the Product team with professionalism and domain confidence during customer calls, partner discussions, and internal demos.

• Support Sales and Customer Success in scoping enterprise requests and setting clear expectations about roadmap direction and feasibility.

About You

• 5+ years in Product Management in a SaaS B2B environment, ideally with experience delivering enterprise-grade platform features.

• Proven success shipping products used by larger organizations, with an emphasis on security, governance, configurability, and cross-department usability.

• Strong customer-centric mindset and experience engaging with stakeholders at all levels, including IT, compliance, and legal ops teams.

• Able to distill complex technical concepts into actionable requirements and explain them clearly to both technical and non-technical audiences.

• Experience working in agile product teams, with strong prioritization and execution skills.

• Excellent communication, stakeholder management, and presentation skills.

Bonus Points

• Experience in legal tech or building tools for highly regulated environments.

• Familiarity with identity and access management (IAM), enterprise IT systems, or data governance tooling.

• Technical fluency in SaaS architecture, especially as it relates to multi-tenancy, secure integrations, or search infrastructure.

• Previous work on global or multi-region product rollouts with compliance considerations (e.g., GDPR, SOC 2, ISO 27001).

Why You’ll Love Working at Actionstep

• Build products that power the world’s most impactful legal work.

• Work in a collaborative, mission-driven team with strong executive support for Product.

• Influence platform evolution during a time of significant growth and scale.

• A flexible and remote-friendly work environment with a competitive salary and benefits package.

Professional Development:

• Actively looking to build own career through delivery of self and assisted professional development initiatives.

• Being a thought leader both within Actionstep but also in the wider industry.

• Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required.

Continuous Improvement:

• Proactive in identifying and participating in the continuous improvement of processes and procedures within the Product Development organization.

• Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.

Health & Safety:

• Assume responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required.

Other Responsibilities:

• Undertaking any other reasonable duties as required

WHAT YOU NEED TO KNOW AND WHAT WILL HELP MAKE YOU SUCCESSFUL

Essential:

• 5+ years of SaaS product management experience building enterprise products

• Proven track record of successfully bring products to market

• Expertise in driving product development processes using agile methodologies

• Experience in product management tools such as Azure DevOps, Product Board, Pendo, Miro

• Strong understanding of user-centered design principles, experience working closely with design and UX teams and proven ability to create exceptional user experiences

• Strong track record of driving successful product launches within strict timelines

• Ability to dig into business or technical problems and find pragmatic solutions

• Strong project management skills; able to identify needs, break down objectives into key results & initiatives, deliver value continuously with short and long-term initiatives, and move multiple related & unrelated workstreams forward in parallel

• A profound understanding of product lifecycle management, user experience design, and market analysis.

• Hands-on experience with product roadmap creation, stakeholder collaboration, leading cross-functional teams, and data-driven decision-making processes

• Working experience in creating, prioritizing and recommending epics and features.

• Ability to work in a remote environment – travel will be part of the role to successfully engage with the team and participate in cross functional meetings/working sessions

• Working knowledge of application performance and analytics

• Experience researching, defining and documenting market, product and platform requirements

• Strong understanding of customer needs, pain points, and experience with similar technologies

• Track project progress and initiatives in alignment with the roadmap

• Exposure to the legal industry (working with lawyers and law firms) is an added bonus

Specifications:

• Strong collaboration skills, able build trust and negotiate with senior teams across functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that delight our global customers

• Ability to influence multiple stakeholders without direct authority

• Demonstrated relationship development with the ability to work effectively both independently and within a cross-functional teams

• Excellent written and verbal interpersonal and communication skills with internal and external audiences at various levels and functions

• “Can do” attitude of empowerment to take 100% responsibility for achieving our mission

• Appreciative of direct communication as both an active communicator and eager listener

Personal Skills, Attributes & Behavioural Competencies:

• Ability to work in both team and individual capacities.

• Ability to manage multiple streams of work effectively.

• Ability to manage your daily workload through best practice time management techniques.

• Great communication and interpersonal skills.

• Passionate about teamwork and collaboration.

WHO YOU WILL WORK WITH

Reports To:

• Director of Product Management

What we offer in return:

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership
• Flexible working
• Unlimited leave
• Competitive salary
• Pension contributions
• Private medical, dental and life insurance
• Socials, lunches and team-building events
• Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap
• Relaxed and friendly team who genuinely care about and trust one another
• Fantastic training and development opportunities