Urban Outfitters Team Leader - Camden, London

This position is located at 211 Camden High St Camden Town, London, NW17BT United Kingdom.

Role Summary
The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

Responsibilities

• Recruit, motivate, develop and lead a team
• Manage performance development within the department (Performance Appraisals, Individual Development Plans, Coaching and Counseling, and Disciplinary actions)
• Recognise and develop talented individuals for advancement within the organisation
• Uphold Company standards and act as a positive role model
• Model the way by inspiring, motivating and encouraging teamwork
• Conduct productive daily meetings to ensure goals are met
• Delegate projects while enabling others creativity and decision-making
• Maintain excellent communication in written and verbal form
• Oversee customer service by setting daily goals and expectations to create a positive store environment
• Train and coach the team on customer service, standards, product placement and time management
• Aim for Company-average mystery shop results by upholding customer service standards
• Perform store-level operational procedures accurately and timely in line with Company policies
• Support loss prevention and stock control to achieve stock loss goals
• Uphold Health & Safety regulations to protect employees and customers
• Collaborate with the Department Manager or Visual Merchandising Manager on training, shipments, markdowns, transfers, merchandising and store standards
• Interpret fashion trends in local markets to generate creative solutions
• Ensure floor sets are well organized and scheduled
• Maximise departmental sales through management of merchandise from receipt to sale
• Utilise Company reports to react to trends and drive business
• Stay informed on trends and customer profiles by engaging with external sources
• Manage stock levels by understanding reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

• Experience in a management role in a fast-paced, high-volume fashion retail environment
• Strong operational skills
• Understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through excellent service, strong visual presentation, and business understanding

The Perks

Work Life Balance

• “Life Leave” — one day a year to take time off for major life events, in addition to annual leave entitlement

Wellbeing

• Employee Assistance program for mental, physical and financial health
• Discount on external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• Structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.