OverviewHCLTech is a global technology company with 219,000+ people across 54 countries, delivering digital, engineering and cloud capabilities. We work with clients across major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues exceed $13+ billion.Senior UX/Service DesignerRole and contextThe team is building a new platform to enable the efficient, secure and controlled sharing of data across the bank. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting:Conducting and facilitating design thinking workshopsUser research and user testing when requiredDefine and develop user flows, journey mapsDefine and develop service design blueprintsInformation and data flows that interact with usersWork with UX, UI and technical development teams to develop the experienceExperience with working with data platforms and data marketplaces is highly desirableResponsibilitiesDefine, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research and experience architecture to ensure frictionless experiences for users. Oversee service design and research aspects of the program, collaborating with stakeholders to understand, define and design journeys for users across the data products. Lead workshops and discovery sessions, participate in persona creation, user journeys, flows and blueprints, and help clients establish a consistent approach to user experience across data products and marketplaces.Work closely with product owners and business teams to gain in-depth understanding of user needs, identify touchpoints, remove pain-points and reduce friction. Develop a coherent service that accommodates all personas and simplifies solutions through research and data-driven design. Identify appropriate communication and engagement methods for different stages of the service lifecycle, including rapid prototyping. Present solutions to stakeholders to create deep understanding of users and processes and foster a culture of user-centric design. Manage end-to-end experience of UX and design from ideation to development-ready designs. In Agile environments, feed design input into the development process within sprints, with a track record of implementing UX processes using quick and iterative methods. Collaborate with UX, UI designers, developers, business analysts, product owners, product managers and other team members to ensure design solutions contribute significantly to service delivery. Communicate UX solutions, trade-off rationales, and outputs in engaging ways; build productive relationships with stakeholders and product owners.Qualifications and experience8+ years of experience in Digital DesignExperience designing considered user interfaces for digital products and servicesExtensive knowledge of Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft OfficeComfortable working in a fast-paced, creative, and rapidly changing environmentAbility to meet and exceed expectations under tight timelinesStrong knowledge of UX methodologiesAbility to run research-based workshop sessionsStrong analytical and problem-solving skillsEntrepreneurial attitude and vision; team playerNatural aptitude for technology and innovation; ability to learn new technologies quicklyWillingness to identify, define and implement new interaction models and methodologiesUnderstanding of Design Principles and Digital Service Standards and their application to internal products and servicesAbility to paper prototype and sketch during ideation to communicate business/user goals within a UIExcellent understanding of data challenges in large organizations and UX implicationsDegree-qualified or professional knowledge in a relevant area (e.g., psychology, cognitive science, computer science)Must-have capabilities8+ years of experience in Digital DesignExperience designing interpreted user interfaces for digital products and servicesProficiency with Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft OfficeExperience in fast-paced, creative environments with the ability to adapt quicklyStrong UX methodologies knowledge and workshop facilitation skillsStrong analytical and problem-solving skillsAbility to work autonomously and lead by example with effective collaboration across teamsStrong interpersonal skills and capacity for constructive feedbackWillingness to learn new technologies and apply them effectivelyUnderstanding of Design Principles and Digital Service StandardsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustries: Banking and Financial ServicesNote: This description may include internal Job Alerts and location postings that are not part of the role specification. The essential requirements above reflect the responsibilities and qualifications for the position. #J-18808-Ljbffr