Job Summary

Salary, remote work... Define all the criteria that are important to you.

Program Highlights

• Get discovered: Recruiters come directly to look for their future hires in our CV library.
• Join a community: Connect with like-minded tech and IT professionals on a daily basis through our forum.

Qualifications

• You should bring significant experience leading end-to-end research in complex, multidisciplinary environments, with a strong understanding of user-centred design, accessibility, and ethical research.
• You'll combine analytical rigour with storytelling skill, enabling you to influence stakeholders and drive evidence-based decision making.
• Proven experience leading user research for digital services with complex user journeys.
• Strong understanding of GDS and/or NHS design standards and how research supports service assessments.
• Proficiency in a range of methodologies (e.g. interviews, ethnography, surveys, diary studies, usability testing).
• Ability to synthesise findings into clear insights that shape strategy and design.
• Experience mentoring and developing others within a research or design team.
• Skilled collaborator with experience in agile delivery environments.
• Excellent communication, facilitation, and influencing skills.
• Desirable: Experience across both public and private sector research.
• Desirable: Familiarity with research tools such as Optimal Workshop and UserZoom.
• Desirable: Knowledge of experimentation methods, A/B testing, and analytics tools.
• Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.

Responsibilities

As a User Researcher, you'll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You'll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world’s most trusted digital consultancies.

• Lead & Innovate: Plan, design, and lead user research across the full service lifecycle.
• Discover & Understand: Use a blend of qualitative and quantitative methods to uncover user needs and behaviours.
• Translate & Influence: Turn complex findings into clear insights and recommendations that guide design and policy.
• Collaborate & Inspire: Work across disciplines to co-design solutions and embed user-centred thinking.
• Mentor & Develop: Support and coach junior researchers, promoting best practice in research ethics and methodology.
• Optimise & Improve: Enhance research operations, recruitment, and data management to streamline delivery and impact.

Benefits

• Insurance coverage
• Medical benefits
• Pension plan
• Member Assistant Programme
• Check4Cancer
• Flexible time off
• Share Purchase Plan
• Member discounts
• Dental benefits
• Vision benefits
• Profit Participation Plan
• Health and Wellbeing Programme
• Competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching)

About CGI

We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in‑person relationships.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.

Location

Discover CGI London, England, United Kingdom. > 1000 employees. IT services.

This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.