Overview

User Researcher, Leading UK Bank, 6+ months, London

My client is seeking an experienced User Researcher to join a leading UK bank on a 6-month contract. This role will play a key part in shaping digital products and services through evidence-based insights, helping teams understand user needs and deliver impactful experiences.

Location & Contract

Location: London (2 days/week on-site)

Contract: 6 months (with potential extension)

Rate: £500-£525 per day (Inside IR35)

What you'll do

• Lead end-to-end user research across discovery and delivery phases.
• Conduct qualitative and quantitative studies (interviews, usability testing, surveys, workshops).
• Translate findings into actionable insights that influence design and product strategy.
• Collaborate with cross-functional teams (Product, Design, Engineering, Business) to ensure user needs are prioritised.
• Create personas, journey maps, and evidence packs to support decision-making.

What we're looking for

• Proven User Research experience, ideally within financial services, digital, or regulated environments.
• Strong grasp of mixed research methods and when to apply them.
• Excellent stakeholder management and communication skills.
• Ability to turn complex research into clear, impactful recommendations.