OverviewUser Researcher (SC Cleared / SC Eligible) - Consultant - Digital Excellence at Capgemini Invent. Location: London, Manchester, Glasgow, Newcastle. Hybrid working with potential travel to client locations.ResponsibilitiesWork closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of clients’ users.Contribute to creating better products and services that solve users’ problems and meet their needs.Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.Plan and run qualitative studies, including remote and in-person interviews, observations, diary studies, concept testing and usability studies.Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.Help embed user-centred design and user research best practices into teams and the wider business.Role and GrowthAs part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.Learning & development – Training to support your career development and the skills demand within the company, certifications etc.Your ProfileYou Will Bring Below Skills And ExperienceHands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.Active SC (Security Check) Clearance or eligibility to receive SC clearance.Experience working with Government Digital Service (GDS) service standards, using GDS design principles.Strong storytelling, communication, stakeholder management, and facilitation skills.Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.Understanding of tools and practices for in-person and remote research.Ideally, You Would Also HaveA Bachelor’s degree in Psychology, Sociology, Anthropology, Human-Computer Interaction or related UX field.A love of learning and ability to develop skills in parallel with client needs.Experience testing with assistive technology (JAWS, Dragon, ZoomText) and accessibility features for Windows and macOS.Certifications in accessibility (CPACC, WAS, CPWA) or working towards.What You’ll Love About Working HereCapgemini Invent has been recognized as a Glassdoor Best Places to Work UK for 4 consecutive years. You’ll gain exposure to high-profile transformations and hands-on experience with leading technologies. Our consultants receive formal training in consulting and client delivery with access to certifications across cloud technologies, programming, DevOps, cybersecurity, and Agile delivery. We also offer a collaborative training environment and regular knowledge-sharing events.Exposure to high-profile transformations and leading technologies.Structured training and certifications across multiple technical domains.Opportunities for knowledge sharing and leadership development.Need to KnowCapgemini promotes inclusion and flexible working arrangements. All UK employees can request flexible working. We support wellbeing through Mental Health Champions and wellbeing apps. You may be based in London, Manchester or Glasgow, but must be flexible for assignments that may involve travel. Documentary proof of entitlement to live and work in the UK is required prior to joining. More information at: https://www.capgemini.com/gb-en/service/invent/About CapgeminiCapgemini is a global technology transformation partner with 340,000 professionals in 50+ countries. We help clients transition to a digital and sustainable world, delivering end-to-end services across strategy, design, and engineering, backed by AI, cloud and data expertise. The group reported €22.5 billion in revenues in 2023.Job InformationFirm: Capgemini Invent | Location: London, Manchester, Glasgow, NewcastleSeniority LevelEntry levelEmployment TypeFull-timeJob FunctionInformation TechnologyIndustries: Business Consulting and ServicesReferrals increase your chances of interviewing. Get notified about new User Researcher jobs in Newcastle, England, United Kingdom. #J-18808-Ljbffr