Responsibilities

• Design and deliver content across multiple touchpoints: Product UI; Help & support docs; Emails & in-product messaging; E-learning & onboarding content; Internal & customer-facing communications.
• Collaborate with UX designers, product managers, developers and SMEs to align content with user needs and business goals.
• Champion plain language, accessibility and inclusive design.
• Conduct content audits and use data to iterate and improve.
• Maintain and evolve content guidelines and tone of voice.
• Put fair customer treatment at the heart of everything you do.

Qualifications

• University graduate, or equivalent qualifications or experience.
• Experience in UX content design, editorial UX or similar, ideally in a tech environment.
• Portfolio that shows your range across digital products and services.
• Strong writing, editing and proofreading skills.
• Familiarity with tools like Figma, Lucid, Confluence and Jira.
• User-first mindset and experience with inclusive, accessible content.
• Confident presenting to stakeholders.
• Experience distilling complex ideas into clear, helpful content.

Desirable

• Experience working in Agile teams.
• Knowledge of accessibility standards and inclusive design.
• Experience adapting content for global audiences.
• Familiarity with enterprise software or data platforms.

Benefits

• Hybrid working – London/Nottinghamshire.
• Competitive compensation and discretionary bonus plan.
• Pension, Bupa healthcare, ShareSave scheme and more.
• 25 days annual leave with 8 bank holidays and 3 volunteering days; additional leave can be purchased.

Company Overview

Experian is a global data and technology company powering opportunities for people and businesses around the world. We help redefine lending practices, prevent fraud, simplify healthcare, deliver marketing solutions and provide deep insights into automotive markets, all using a unique combination of data, analytics and software. Our focus on data, people and advanced technologies unlocks value across financial services, healthcare, automotive, agribusiness, insurance and many other sectors.

Experian is a FTSE 100 Index company listed on the London Stock Exchange (EXPN) with 22,500 employees across 32 countries and headquartered in Dublin, Ireland. We are proud to be an Equal Opportunity and affirmative action employer and are committed to diversity, equity, inclusion and accessibility for all employees and candidates.