Location:Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Hours:Full time, Permanent

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The Role:

The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX / customer journey designs for consumer finance products.

Key Responsibilities:

• Led UX design and prototype developmentto enhance digital self-service, application journeys, loyalty programs, and new product offerings.
• Created and tested working prototypesthrough customer research to bring digital requirements to life and improve user experience.
• Collaborated with Product Owners and business teamson customer experience design, research, backlog prioritisation, and user acceptance testing.
• Acted as a UX centre of excellence, ensuring consistency across key initiatives and aligning with brand, external agencies, and internal stakeholders.
• Ensured all digital changes met Legal, Regulatory, and Conduct standards, supporting compliance and customer trust.

Skills & Attributes:

• Strong UX and prototyping skillsusing mainstream tools, with a focus on digital self-service and customer journey mapping.
• Experience working in Agile teams, supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing.
• Customer-centric mindsetcombined with commercial awareness and use of best practice digital development techniques (e.g. benchmarking, customer research, prototyping).
• Effective stakeholder management and governance, with a strong focus on detail, UX quality, and functionality testing to meet customer and business needs.

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you’ll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you?

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you’re considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.