User Research Lead - Digital Products & Customer Experience
Location: Hybrid (Manchester, 3 days onsite)
Contract: Fixed-Term (12 Months)
Salary: £65,000 - £75,000 + Excellent Benefits Package

Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products and services, ensuring user needs are at the heart of every design decision.

This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams.

The Role

As User Research Lead, you will:

• Lead and mentor a small team of user researchers, encouraging collaboration, continuous learning, and research excellence.

• Drive user research strategies that uncover actionable insights and influence product, design, and business decisions.

• Ensure consistency in research approaches and findings across multiple digital products and services.

• Champion inclusive design by embedding accessibility research and working with users of diverse abilities.

• Work closely with stakeholders in product, design, engineering, and brand to integrate research into every stage of development.

• Encourage innovative methods and experimentation in research practices.

• Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation.

• Align research priorities with strategic goals to deliver maximum impact across customer journeys.

• Strong background in user-centred research with experience in both qualitative and quantitative methods.

• Previous leadership or mentorship experience in a research setting.

• Proficiency with tools such as UserTesting, Hotjar, or similar usability and survey platforms.

• Solid understanding of digital accessibility standards (e.g., WCAG) and inclusive research practices.

• Experience working with cross-functional teams in an Agile or product-led environment.

• Ability to translate complex data into clear, actionable insights for technical and non-technical stakeholders.

• Familiarity with design systems and their relationship to research and usability standards.

• Confident communicator and stakeholder manager, able to balance business needs with user priorities.

• Join a user-driven culture focused on meaningful digital experiences

• Shape research direction across multiple high-impact digital products

• Enjoy a flexible hybrid working model and collaborative environment

• Access a competitive salary and well-rounded benefits

• Make a real impact in a senior, fixed-term leadership role

Interested?
If you're ready to lead user research at a high level and support a team focused on inclusive, data-led design, we'd love to hear from you.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.